Atlassian
Atlassian's software powers teams in every industry to collaborate, ideate, and innovate.
Austin, TX

Deal Desk Analyst - Austin, TX

Sorry, this job was removed at 5:02 a.m. (CST) on Wednesday, February 10, 2021
Find out who's hiring remotely in Austin.
See all Remote Sales jobs in Austin
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy Customers convert to paying Customers, creating a prolific "Flywheel" that has delivered 120,000+ customers to date. We believe that there is an opportunity to more pro-actively engage with our customers through "Smart Touch" - specific, value-added outbound engagements that will lead to higher conversions and incremental bookings throughout the Customer lifecycle.

The Deal Desk Analyst will play an important role in supporting the “high touch” sales motions that complement the flywheel. This position will support the deal process for our complex transactions (Enterprise License Agreements (ELAs), MSAs, and M&A deals) from contracting to booking. In this role, you will strategically partner with our Field Operation teams, Legal, Finance, Partners and Customers to structure proposals, quotes, and contracts in support of our high touch sales motion.

Some of your responsibilities:

  • Own the end to end Quote-to-Cash process from quoting to contracting, provisioning and invoicing for all Atlassian products including M&A products.
  • Partner with cross-functional teams including Revenue Accounting and Legal to review or address revenue recognition concerns for non-standard negotiated deals.
  • Perform month-end and quarter-end Deal Desk closing activities across all Atlassian entities to ensure completeness and accuracy of contract packages.
  • Work closely with Accounts Receivable and Billing team to ensure timely handover of invoice creations and review of credit worthiness.
  • Responsible for creating sales orders in ERP/Billing system and be comfortable with the Order Management aspect of the role.
  • Develop a strong understanding of all Atlassian entities business model and product offerings.
  • Serve as the point of contact and subject matter expert on Atlassian business, operation, and revenue policies for ad hoc troubleshooting of deal issues.
  • Generate and manage approval workflows for contracts as requested by the Field Sales team.
  • Identify and support process improvement efforts to streamline current procedures.

Skills & Requirements:

  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Minimum 3+ years of experience in Sales Ops, Deal Desk, Order Management and/or Finance Ops
  • Experience with Direct and Channel sales ecosystems
  • Strong sense of urgency and ability to multi-task to tackle large volume of deal requests.
  • Understanding of software revenue recognition standards
  • Salesforce and NetSuite experience
  • Docusign experience
  • Panda Docs, SpringCM, or similar Contract Management tools experience a plus
  • Highly proficient in Excel
  • Good communication skills

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

More Jobs at Atlassian

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about AtlassianFind similar jobs like this