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Deal Desk Analyst

| Austin

Who You’ll Work With


As a Duo Security Deal Desk Analyst, you'll be a trusted advisor to our WW Sales and Business Divisions, driving cross functional discussions and acting as the subject matter expert related to Duo Security policies, non-standard terms, processes, and tools. You will be responsible for drafting non-standard Sales Order Forms (OFs) that meet our internal booking and revenue recognition (GAAP) policies. In this role, you will work in collaboration with Sales, Legal and Finance teams to structure deals that maximize the annual contract value (ACV) and win the right deal for Duo. This role will also assist with auditing and processing sales Order Forms and credit card subscription transactions.


What You’ll Do


  • You will draft, review and provide guidance on non-standard custom sales orders, restatements & re-terms, amendments and other agreements as necessary
  • You will review customer signed Order Forms to verify they align with the opportunity information in Salesforce (SFDC) and make updates to SFDC as necessary.
  • You will show that sales transactions are in compliance with Duo’s Sales Booking Policy
  • You will review pricing discounts and special payment terms to verify they align with Duo's Sales Policy and Procedures and obtain appropriate approvals as necessary
  • You will process Sales transactions in SFDC for booking and revenue recognition
  • You will provide guidance and interpretation to sales organization on contractual rights, obligations, deal risks and provide clarification/recommendations on contractual terms and conditions
  • You will assist in developing training collateral and presentations related to Deal Desk activities
  • You will assist in optimizing and automating processes in an ever-changing hyper-growth environment
  • With a flexible work schedule, you will support our global sales organization with services second to none, in a high pressure/dynamic environment
  • You possess 3+ years of experience reviewing, drafting, and negotiating commercial terms for SaaS agreements and/or related Order Forms, restatements, amendments
  • You are a high energy professional who is passionate about teaming with our sales teams to close deals for Duo / Cisco
  • You love a fast growing, ever-changing environment of a hyper growth technology company
  • You have experience in Software Technology industry & SaaS
  • You have excellent responsiveness to internal and external stakeholders
  • You have experience detecting revenue recognition / potential GAAP issues on sales orders
  • You have experience in finance and/or accounting
  • You have experience analyzing data
  • You possess excellent people skills; excellent stakeholder engagement skills with Sales, Finance, and Legal
  • You have the ability to understand how non-standard Terms and Conditions impact the business and revenue recognition
  • You have experience working in a high-volume order transaction processing environment and being able to deliver with accuracy and a good attitude
  • You have the ability to work independently, multi-task and prioritize work with limited supervision
  • Experience working in Salesforce, Steelbrick / Salesforce CPQ would be useful
  • Experience working in Recurly or other credit card transaction processing software (desired but not required)
  • Proficiency in standardized software applications, such as Microsoft Office, Gmail, Google Docs, and Google Sheets


Who You Are


  • Brings a winning “can do” attitude
  • Leans into tough situations
  • Accepts and seeks innovation
  • Builds collaborative relationships up, down, and across the organization
  • Understands the demanding nature of working in a dynamic sales organization and engaging with many types of personalities while maintaining a positive, professional attitude and communication in all situations


We Are Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!


But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)


Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • CaffeFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • MarvelDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WrikeManagement
    • SalesforceCRM
    • MarketoLead Gen


Duo's Austin office is located in the heart of downtown.

What are Duo Security Perks + Benefits

Volunteer in local community
Open office floor plan
Highly diverse management team
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
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