Shipwell
Shipwell is transforming supply chains with better connectivity across people, systems and workflows
Austin, TX
Remote

Director of Account Management at Shipwell

| Austin | Remote
Sorry, this job was removed at 11:16 a.m. (CST) on Friday, July 30, 2021
Find out who's hiring in Austin.
See all Sales jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Director of Account Management


About Shipwell

Supply chains are disconnected, fragmented, and in the stone age. We believe the market has it wrong and we believe there is a better way. We can build the de facto platform and market network to connect, automate, and optimize the supply chains of the world. This is a multi trillion dollar opportunity. Today, Shipwell transforms your supply chain by combining digitized freight, real-time tracking, and an integrated partner network in one simple and responsive platform. We are working with the top companies in the supply chain to connect with our RestfulAPIs. Our platform uses machine learning to analyze over 100 million rows of real-time data every day, reducing waste and friction, delivering better business intelligence, and driving continuous improvement across our customer supply chains. Shipwell is proud to be recognized by industry experts as a leader in shipping and logistics, including FreightTech 25 and Forbes Next Billion Dollar Startup 2020. 


Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

What you’ll do when you get here:
  • Oversee the day to day functions of the Account Management team
  • Interface with Shipwell’s customers on a daily basis
  • Coach team members on how to identify, develop, track and measure continuous improvement opportunities with customers while cross-selling/upselling modes, services, and platform sales
  • Establish, assess, and adapt team performance goals, responsibilities and accountabilities in the short and long term
  • Manage the team’s compensation and recognition strategies. This includes appropriate and consistent compensation administration, planning bonus and/or commission payments, year-end compensation planning, periodic compensation adjustments as necessary, and implementing other general employee recognition activities
  • Responsible for workforce planning processes. This includes forecasting resource needs, and partnering with People Operations to establish a pipeline, recruit, select, and onboard qualified and diverse talent
  • Administer and drive growth and retention through monthly/yearly account management review and pipeline review processes
  • Work closely and diligently with the Sales and Leadership Team to develop, monitor, and ensure account revenue health of existing and newly secured business
  • Develop and review business plans, SOPs, execution strategies, profitability, KPIs, and other account metrics 
  • Serve as a direct customer escalation point and problem solver
  • Provide guidance on pricing strategies across Shipwell’s services lines
  • Work with leadership team to ensure that open communication occurs regarding business challenges and opportunities
  • Collaborate with Operations leadership to drive continuous improvement. Ensure customer commitments are achieved and promote the focus to standardize tasks reducing cost to serve
What you need to have:
  • Bachelor’s degree or equivalent work experience
  • 7+ years industry knowledge
  • Minimum of 7 years as an Account Manager
  • Minimum of 5 years in a leadership position with multiple direct reports
  • The ability to mentor, motivate and develop a strong account management team
  • Demonstrated growth through sales and relationship building
  • Value working in and fostering a diverse and inclusive work environment
  • Proficiency in Excel 

Why Shipwell:

  • 401k plan
  • Generous parental leave
  • Competitive salary and equity opportunity
  • Team building events and office competitions
  • Friendly, talented, and inclusive company culture
  • Offices in Austin, TX, Chicago, IL or 100% remote
  • Health, vision, dental, teladoc, HSA, FSA, & Life insurance
  • Incredible growth opportunity at a fast growing company
  • Subsidized gym, cell phone, learning and commuter reimbursements
  • Receive an elite technology package to include a brand new MacBook Pro!

Here at Shipwell, we are a Remote Forward company. You have the opportunity to work within one of our office location cities (Austin and Chicago) or you can choose to be fully remote. 

Shipwell is an Equal Opportunity Employer and we will not tolerate discrimination or harassment of any sort. We do celebrate diversity and believe experience comes in different forms; many skills are transferable; and passion goes a long way. Diversity in our team makes for better problem solving, more creative thinking, and ultimately a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard working & good at what you do then please come as you are.  We want you to contribute, grow, & learn at Shipwell and we encourage you to apply if your experience is close to what we’re looking for.

We are looking forward to adding new perspectives to our team!


For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc.


See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

We're fully distributed, but our HQ is located downtown Austin where plenty of trendy bars, restaurants, and shops are located within walking distance

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • CSSDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • Team GanttManagement
    • WordpressCMS
    • Google AnalyticsCMS
    • HubSpotCRM
Previous
Next

What are Shipwell Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent Care FSA
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Full-time remote for all positions. We give people the option to work in an office or fully remote - the choice is yours!
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

An Insider's view of Shipwell

What are some social events your company does?

Shipwell assumes you know how to do your job; outside of core office hours, you are allowed to set your own in-office times. Working from home to deal with a delivery or appointment is a simple notice to a manager, and you're encouraged to make use of the unlimited PTO!

David

Backend Engineer

What's the biggest problem your team is solving?

How a freight brokerage frees up cumbersome processes using technology! We strive to answer this question so people on the front lines can do more of what they do best. Our teams are the heaviest users and biggest advocates of Shipwell’s platform because it directly solves our industry-specific needs.

Andy

Carrier Compliance & Analytics Lead

What makes someone successful on your team?

What makes the team members on my teams successful is their ability to come in everyday with an amazing attitude, effort, and working together as a team!

Taryn

Enterprise Carrier Sales Manager

How do your team's ideas influence the company's direction?

Everyone on the team shows up with a unique perspective. We don't train people to be sales robots because sometimes new ideas can drastically improve how the entire team operates. That sort of ingenuity influences our entire company.

Laurel

Strategic Account Manager

How do you collaborate with other teams in the company?

Being a data scientist I spend about 50% of my time with stakeholders, customers, sales representatives, & the carrier success team, to understand how they work and how we can help them. One of the most important lessons I have learnt at Shipwell is that listening is key!

Anna

Associate Data Scientist

Jobs at Shipwell
13

All Jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Marketing
Operations
Sales
Tap to close

Employee Engagement Associate

Shipwell
Austin
2 days ago
+46
Supply chains are disconnected, fragmented, and in the stone age. We believe the market has it wrong and we believe there is a better way. We can build the de facto platform and market network to connect, automate, and optimize the supply chains of the world. This is a multi trillion dollar opportunity. Today, Shipwell transforms your supply chain by combining digitized freight, real-time tracking, and an integrated partner network in one simple and responsive platform. We are working with the top companies in the supply chain to connect with our RestfulAPIs. Our platform uses machine learning to analyze over 100 million rows of real-time data every day, reducing waste and friction, delivering better business intelligence, and driving continuous improvement across our customer supply chains. Shipwell is proud to be recognized by industry experts as a leader in shipping and logistics, including FreightTech 25 and Forbes Next Billion Dollar Startup 2020. 

Site Reliability Engineer (SRE)

Shipwell
Austin
3 days ago
+46
Our shared services team manages our platform, infrastructure, and documentation. We're a cross functional team that includes a PM, SREs, backend engineers, a technical writer, and a QA engineer. We focus on developer experience and help the product focused squads adopt new technologies and best practices. Our major initiatives include CI/CD, a centralized auth service, RBAC, a unified alerts process, SOC 2 compliance, contract tests, adopting GraphQL, and adding an API versioning service.

Data Architect

Shipwell
Austin
3 days ago
+46
Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us!

Senior Account Executive

Shipwell
Austin
3 days ago
+46
The Senior Account Executive owns the strategic acquisition of new business and delivering top-line growth for the organization. This individual will be focused on successfully acquiring new business from MM clients. These individuals are strategic, highly motivated, and have an entrepreneurial mindset. They are extremely skilled in challenging the status quo. The ideal candidate is a proven leader that is able to manufacture solutions for a diverse set of customer stakeholders. This is a unique opportunity to be part of a growing and dynamic organization that is focused on reshaping the future of logistics.  

Email & Marketing Automation Manager

Shipwell
Austin
1 week ago
+46
About Shipwell Supply chains are disconnected, fragmented, and in the stone age. We believe the market has it wrong and we believe there is a better way. We can build the de facto platform and market network to connect, automate, and optimize the supply chains of the world. This is a multi trillion dollar opportunity. Today, Shipwell transforms your supply chain by combining digitized freight, real-time tracking, and an integrated partner network

Backend Engineer

Shipwell
Austin
1 week ago
+46
The Backend Engineer role provides you with a unique opportunity to join a high growth, third-party logistics company as we pivot into a record-breaking 3rd year. We need someone to own the end to end development of features which includes clarifying requirements, designing solutions, writing code and ensuring that features are well tested. We’re laying the foundation on which our industry will be reinvented; we’re looking for individuals who want to part of a significant change. Ideas come from being an innovator and an amplifier, that strives to achieve more, for themselves and to enable greatness in others.

Backend Engineer - Platform

Shipwell
Austin
1 week ago
+46
Guided Actions is our data science squad and is where a lot of the magic at Shipwell happens. We're a cross functional team that includes a PM, backend engineer, frontend engineer, qa engineer, product designer, business analyst, and data scientists. Our major projects include pricing intelligence, predicted ETAs, and shipment assembly (load and route optimization). We'd love for you to join us and build the future.

Solutions Engineer

Shipwell
Austin
1 week ago
+46
Solutions Engineer About Shipwell Supply chains are disconnected, fragmented, and in the stone age. We believe the market has it wrong and we believe there is a better way. We can build the de facto platform and market network to connect, automate, and optimize the supply chains of the world. This is a multi trillion dollar opportunity. Today, Shipwell transforms your supply chain by combining digitized freight, real-time tracking, and an

Business Development Representative - Entry Level

Shipwell
Austin
1 week ago
+46
Qualify prospects that could be Shipwell TMS and/or freight customers and schedule discovery meetings with Account Executives. Research, email, and call prospects within the target market to get meetings set-up.  Learn the Shipwell TMS platform and it’s available features and functionality, work as a team with Sales Development Reps and Account Executives, and be a proactive go-getter.

Accounts Receivable Associate

Shipwell
Austin
3 weeks ago
+46
Accounts Receivable Associate About Us Supply chains are disconnected, fragmented, and in the stone age. We believe the market has it wrong and we believe there is a better way. We can build the de facto platform and market network to connect, automate, and optimize the supply chains of the world. This is a multi trillion dollar opportunity. Today, Shipwell transforms your supply chain by combining digitized freight, real-time tracking, and an

Solutions Architect

Shipwell
Austin
3 weeks ago
+46
As a Solution Architect with Shipwell you will be first and foremost customer focused!  You will succeed in this role if you are a highly technical individual who feels as comfortable working with tech leaders to map out software delivery initiative roadmaps as you do writing code. You will work with customers from the planning phase through maintaining the system. You will be their primary technical contact at Shipwell and establish relationships with admins and their tech leaders. 

Carrier Sales Representative

Shipwell
Austin
3 weeks ago
+46
Communicate  and negotiate with carriers daily. Manage your book of business to achieve sales targets. Reach and exceed the required load coverage, app percentage , and margin goals.

Senior Director of Sales

Shipwell
Austin
3 weeks ago
+46
About Shipwell Supply chains are disconnected, fragmented, and in the stone age. We believe the market has it wrong and we believe there is a better way. We can build the de facto platform and market network to connect, automate, and optimize the supply chains of the world. This is a multi trillion dollar opportunity. Today, Shipwell transforms your supply chain by combining digitized freight, real-time tracking, and an integrated partner network