Director, Payment Channel Sales (Remote) at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

We are seeking a highly-motivated individual to join our team as a Director, Payment Channel Sales in Austin/Remote.  This role will be part of our Strategic Business Development Team whose focus is to partner with best of class solutions that help enable growth for our customer base.  In this role you will manage channel sales with some of the world’s largest Payments companies  (e.g. PayPal, Stripe, Barclays, Chase, Adyen and so many more), setting the vision for how to drive net new merchant growth from partner referral and reselling activities.  A significant portion of BigCommerce’s annual new merchant growth comes via referrals from SBD’s partners.

Reporting to our Vice President and GM of Payments, with “dotted line” reporting and ongoing collaboration with the SVP, Business Development, you’ll have a huge impact on the ongoing success of the company by delivering material top-line revenue growth for the company through high value partners’ channel sales activities.

This is a remote position and the ideal candidate will reside in Austin, TX, or in any major city in the US.

What You’ll Do:
  • Lead the active MRR-driving initiatives with top payments partners. Currently, 3-4 programs are set to launch that show promise to be significant drivers of new merchant growth to BigC from payments partners. 
  • Successfully building a pipeline of MRR and manage to quarterly KPI metrics
  • Own the successful execution of these programs, working alongside the BigCommerce partner managers, and in alignment with Partner Marketing, Rev Ops and all relevant stakeholders at BigC and the partner.
  • Work closely with the payments team partner managers and their key partners to develop, pitch and execute activities designed to drive net new merchants to BigC (& the partner, as relevant), leveraging partner strategic motivations and capabilities. 
  • Build cross-SBD familiarity with best practices for driving MRR through partners, building an internal source of what works/doesn’t, and leveraging learnings to apply across teams outside of payments. 
  • Work with Rev Ops, Partner Marketing and Sales to leverage BigCommerce systems for efficient and effective tracking, attribution, reporting and optimization.
  • Work alongside senior leadership to develop and execute BigCommerce’s next generation payment strategy, including crafting unique, high value partnerships across the payments value chain. These will be the next set of revenue drivers for the team.
  • Propose innovative concepts and promote new ideas.
  • Lead team of partner managers to develop and deliver actionable plans as aligned to business strategy.
Who You Are:
  • Education: Bachelor’s degree, ideally in business or similar field is preferred.
  • Channel Management Experience: 10+ years experience managing channels (ideally in ecommerce) and coordinating and designing integration co-marketing programs with partners to drive merchant awareness and revenue growth in a high volume, fast-paced environment. Director-level experience preferred.  Plus 5+ years management experience.
  • Payments Acumen - You have experience in the payment industry, specifically working with payment providers/merchant services/banking/ISO/POS ecosystems.
  • E-commerce Acumen - Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients. 
  • Strategic - You thrive on challenges, are agile, possess a great deal of perspective and have a clear vision, tolerance for risk, and ability to navigate ambiguous situations. 
  • Master Negotiator - You are a great salesperson who will be the role-model of excellence for the team. Your experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships.
  • Business Acumen - You're proficient and opinionated on processes and tools required to create scaled success. You’re experienced in aligning partner motivations with desired business outcomes to build creative programs that drive Partner + BigC KPIs.
  • Master Communicator - You provide the information to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical.
  • Creativity - Creative solution designer and seller, aligning partner motivations and KPIs to build and execute successful, mutually profitable programs.
  • Collaboration - Collaborative cross-functional player/coach
  • Comfortable using technology - Strong Internet, email, and electronic document management skills. Knowledge of Salesforce is a plus.

#LI-LP1

#LI-Remote

INDSP

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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