Director, Sales & Customer Success Enablement

| Austin | Remote
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Big things are happening at QuotaPath and we are looking for an experienced and passionate Director of Sales & Customer Success Enablement to join our Sales & CS leadership team, reporting to the VP of Sales & CS. Your main focus will be enabling the success of our Sales & CS teams, which today includes Account Executives, Account Managers, and Customer Success Managers, through a programmatic focus on enablement.

Our sales & CS teams work directly with decision makers at the highest level of organizations to help solve specific problems related to their business. Sales reps need to calculate their commissions. Sales managers need to motivate their reps. VPs need to provide transparency in pay. Finance and Revenue Operations need to pay commissions painlessly. Understanding, empathizing, and providing solutions for these various personas and their pain points will be key to this role's success. 

Coming fresh off a $21.3M Series A fundraise in July 2021, QuotaPath’s mission is to help companies build and scale high-performing, motivated growth teams. Our product is built on the belief that commissions should be streamlined, transparent, and simple to manage. We are shaping one of the fastest-growing categories in sales tech and we just secured a spot on G2’s Top 50 Sales Products for 2021. Our core values are built upon trust, empathy, and curiosity. Our culture is centered around serving our customers, building great experiences, and pushing each other to grow, learn, and enjoy the moments we create. This is an exciting opportunity to play an integral role in the growth of an early-stage startup. You will be one of the first members of the Customer Success team at QuotaPath and will have tons of professional growth opportunities.

Responsibilities:

  • Build the enablement strategy from the ground up. Be the thought leader and first in for the monthly, quarterly, and annually enablement strategy
  • Spend the first 30 days active listening to the team to take a stakeholder review of the onboarding and enablement programming that exists today
  • Through that discovery, complete a needs assessment for brand new programming in collaboration with sales, CS and marketing
  • Drive and facilitate an effective onboarding experience in collaboration with direct managers
  • In collaboration with sales, CS and marketing, create an ongoing enablement program designed to drive learning outcomes and measurable impact to our sales cycles and post-sale customer journey, aligned to our selected sales methodology. This role will be expected to collaborate with marketing and will also be supported by marketing on program development and enablement tools.
  • Execute or facilitate these training and enablement sessions (this could sometimes be you leading a session or conversation, and other times you will pull in internal or external experts to lead)
  • Measure the impact of these programs against the stated learning outcomes and our desired business impacts (win rates, conversion rates, retention metrics). Example programs might include: 
  • Stakeholder management in deals and at current customers
  • Persona mapping (in collaboration with marketing and product)
  • Competitive enablement (in tight collaboration with product marketing)
  • Negotiation training, Cold-calling techniques, Objection handling, and Story telling
  • Sales or CS cadence design
  • Supporting techniques for our outbounding strategy
  • Technical enablement on best practices for compensation plan design
  • Coordinate a recurring kickoff session once a quarter in collaboration with sales & CS leadership
  • As the role continues to grow and scale, consider creating a QPATH academy or university 

About you:

  • 5+ years of overall experience with 3+ years in a Sales or CS leadership role (enablement, revops, sales management or account management)
  • Experience with various sales methodologies and processes, especially within the SMB and MM space
  • Strong data management and analytical skills, including Salesforce experience
  • Proven track record of creating and executing programs that drove successful results
  • High attention to detail and natural sense of curiosity
  • Aptitude in working cross-functionally with sales, account management, product, marketing, and other functions with a continuous optic on the full customer journey
  • Excellent written, verbal and interpersonal communication with the ability to connect to audiences of all levels of technical, business and organization responsibilities

Bonus if you have:

  • Sales Operations experience
  • Prior experience at a B2B SaaS company
  • Freemium/PLG experience a plus
  • Experience with compensation plans

About the location

Our team is co-headquartered in Philadelphia and Austin. We have a preference for you to be in Austin (where most of the sales/CS teams are located), but just like this role, we’re thinking big. Collaboration and teamwork should be able to happen regardless of where your desk is, and we’ve got the tools to help make that happen.

What’s in it for you?
We’re building an organization that is empathetic, fair, and inclusive that is built on transparency, collaboration, and trust. Given our ambitious plans for growth, we want people to apply who can learn quickly, adapt to changing circumstances, and who have a passion for doing great work with incredible people.

This is a full-time, competitively paid position with generous equity. We care about the health and well-being of our team members. We pay 100% of employee premiums, have unlimited PTO, and offer half-day Fridays year-round. If you are driven by the ability to make a huge impact and want to put your passion for selling an amazing product, we’d love to hear from you. 

At QuotaPath, we believe that a diverse and inclusive workplace makes us a more capable, innovative, and competitive company. We welcome people who represent diversity in their backgrounds, ethnicities, cultures, and experiences. QuotaPath is an equal opportunity employer, aiming to reach our company’s full potential by cultivating an inclusive workforce. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • FullStoryAnalytics
    • ProductBoardAnalytics
    • InVisionDesign
    • AsanaManagement
    • ClubhouseManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • MailChimpEmail

Location

2815 Manor Road, Austin, TX 78722

What are QuotaPath Perks + Benefits

QuotaPath Benefits Overview

Being a Navigator comes with perks!

Plenty of time off
It’s hard to leave work you love, but we all gotta recharge. We offer flexible PTO and Summer Fridays…all year round.

Election day is a holiday
You shouldn’t have to choose between work or voting, so we’re completely eliminating that barrier. Let’s get out and vote!

Employee health insurance
Your health is the most important thing. We cover 100% of each employee’s medical, dental, and vision premiums.

Development budget
We all love to learn new things. Every employee gets a budget to use towards a conference or development materials.

Offices in the heart of the city
Our Philly and Austin offices are in the hub of innovation, with endless grub options and easy access to public transport.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning

Additional Perks + Benefits

We care about the health and well-being of our team members. We pay 100% of employee premiums and offer half-day Fridays year-round. We work hard and celebrate the successes along the way, or as we like to say, “It’s all about the journey, not the destination!” If you are driven by the ability to make a huge impact we’d love to hear from you!

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