About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for leadership and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with our headquarters in Santa Barbara, California and offices in London, Singapore, and Chengdu, China.

What You'll Do:

The Director of Sales Operations provides strategic input, project oversight, process improvement and tactical execution of Sales Operations to serve as a strategic partner for the VP of Sales; identifying the most effective, scalable opportunities to further successes and proactively address issues. TheDirector of Sales Operations' influence holds the Sales Leadership Team accountable to forecast and organizational process. The Director of Sales Operations manages support functions essential to salesforce productivity. These include planning, forecasting and analysis on pipeline, quotas and compensation, programs, and processes.

Here's a closer look at the duties in this key role:

• Own end-to-end process of tracking the sales funnel and operational metrics and delivering meaningful insights to the business, define and deliver techniques to improve the funnel performance for sales management.
• Define quarterly objectives to drive team to hit key milestones, increasing acquisition and retention.
• Build and standardize business reporting for strategic analysis and internal business reviews.
• Create and maintain documentation of sales processes, policies, and relevant sales training materials and assist with on-boarding new sales talent.
• Produce and review actionable sales reporting and business intelligence tools for sales reps, managers and sales leaders.
• Partner with Marketing operations to refine lead qualification process. Own analysis report and dashboard on campaign performances.
• Work with Finance and HR to develop incentive programs and compensation planning.
• Identify and eliminate sales process bottlenecks and inconsistencies.
• Identify best practices for Salesforce usage, reporting and adoption and prioritize new Salesforce projects.
• Refine customer segmentation, assist with territory creation and management to enhance acquisition, renewal, and upsell processes.
• Own sales spiff performance reporting and communications to drive participation.
• Lead Sales Operations Team to ensure successful support of our business systems and internal processes. 

What You'll Need:

• Bachelor's Degree in Business Management or equivalent degree/experience preferred
• 5+ years leading Sales Operations for a B2B SaaS Organization
• Deep Salesforce expertise required
• Marketing Operations experience is preferred, working closely with Sales Operations
• Experience in building and managing a Sales Operations team

About You: 

• Strategic focus and business acumen; Exhibits strong business acumen, and positively contributes to business strategy development and execution; Unique ability to understand both big-picture organizational strategy and details of execution
• Improvement orientation; Proven experience in reducing cost of sale through process improvements and technology enablers; Well versed in latest trends, innovations, and technologies used to enable sales success
• Deep understanding of (and empathy for) role of a sales professional; Serves as “gatekeeper” to the field – throttling efforts when the organization is asking too much of the field and adding energy when field isn’t receiving what’s needed to be successful; Field sellers view this person as an advocate and results accelerator; Leader views sellers and sales managers as primary internal clients
• Effective cross-functional team collaborator; can work the matrix in order to engage, inform, and activate team members and people want to engage with and partner with
• Strong project management skills; Includes managing a timeline and execution through to implementation and results; Proven ability to install CRO / CEO strategies
• Skilled in operations and data analytics; Asks (and answers) the non-obvious questions to identify unique insights that contribute to driving performance; Effective at developing and maintaining performance dashboards and business intelligence
• Data reporting and tracking; Build and maintain sales operations systems and tools to consistently report on commercial success; Ensure accuracy in estimating and tracking actual leads, opportunities, and bookings across and sales programs; Develop reports that are tailored appropriately to provide insight to the intended audience (C-suite, sales managers, sellers)
• Forecasting and benchmarking capabilities; Ability to work with Finance, Marketing and Sales leadership to manage top-down and bottoms-up forecasting; create benchmarks, trending, analysis; Partner with CSO to hold sales leadership team accountable to forecasts and defined processes
• Territory, goal and incentives design; Serves as a single point of contact, coordinating with Finance, HR and sales leaders to design territories, roles and incentives (including annual plans, as well as trips, campaign incentives, non-monetary incentives, etc…) to achieve commercial outcomes in support of company strategy
• Customer-first mindset; Remains current on leading-edge industry and customer trends, seeks opportunities to engage with customers (as appropriate) to avoid “ivory tower” mentality
• Sales technology management; define business requirements for Sales technology; assist with design, implementation and integration; continuous improvement of enablement solutions over time