Director, Sales Processes & Tools
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About The Department
Sales Operations, Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers and Customer Success - all working together to help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
What You'll Do
Cloudflare’s GTM team is scaling rapidly and we are looking for a dynamic, and well-versed leader to lead Sales Process & Technology function. In this role, you will be responsible for managing processes and systems that enable effective selling and yield quality data for reporting & analytics. This is a high visibility and high impact role, and you’ll be working closely with Sales, Customer Success, Pre-sales and BDR leadership teams to build new processes and refine existing processes to facilitate scaling of our GTM business. You will also be consistently looking to drive business architects to drive higher efficiency. The successful candidate will demonstrate solid understanding of GTM processes and available technologies and is highly collaborative and can thrive in the fast paced environment.
Responsibilities
- Develop a unified approach to tools & processes that optimize design decisions, including efficiencies of standardizations
- Define and manage key Sales Processes such as Pre-sales Process, Post-sales Process, Quote to Cash, Demand Waterfall, Forecasting etc
- Oversee Sales Technology needs and work with IT to implement systems and processes
- Lead Pipeline Management & Forecasting processes
- Ensure effectiveness of Sales systems such as Salesforce CRM, CPQ, Outreach.io, Gainsight, Showpad etc and continually look for new tools/technologies in the market to drive automation and higher efficiency
About You
- Masters degree in technical field: engineering, math, statistics, physics, computer science or related discipline
- 10+ years of work experience in Sales Operations/Sales Systems/B2B sales etc.
- Solid understanding and experience working in B2B sales, sales process, lead to cash process and CRM design and implementation
- Exceptionally motivated and driven, with the ability to multitask in a highly deadline-driven environment
- Excellent Analytical & Communication skills with the ability to address both technical and non-technical audiences
- Understanding of different B2B sales productivity tools
- Preferred Salesforce certification
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.
