Director of Sales Systems
Overview
Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.
Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available, including case management, participant connection, data insights, outcome analytics and funder enablement solutions.
Headquartered in Austin, Texas, Social Solutions was founded over 20 years ago by social workers who saw the potential of innovative cloud technology to improve outcomes and drive impact in the communities they serve. More than 90,000 users have adopted the Social Solutions platform. If you need more convincing, check out one of our many reviews - we were recently named as one of Built In Austin Best Places to Work.
Where we are at:
It was recently announced that Social Solutions is combining with EveryAction and CyberGrants to create the second-largest and fastest-growing social good software company in the world.
How we're growing bigger, better, stronger:
Our number one goal remains the same as ever: keeping our shared culture of being mission-minded and passionately committed to propel social good. Bringing three like-minded companies together was deliberate - we all provide individual solutions that help social impact; but combined we're creating a mammoth opportunity to accelerate change.
We are actively recruiting across roles in the US and beyond. This role is in Austin and ideally hybrid/remote approximately early 2022 when CDC guidelines are favorable.
Currently we are a remote workforce and have equipped our teams with the technology to stay connected to each other and as close to our customers as possible.
Responsibilities & Requirements
What you will do - responsibilities and requirements:
Further details on the job description follow:
- Direct leadership of a team of administrators; will oversee maintenance of multiple Salesforce instances until the company is merged onto a single instance in 2022
- Own the relationship between internal and external (consultant/contractor) Salesforce resources and ensure coordination across resources for timely delivery of Salesforce features to support business processes
- Own the company's Salesforce roadmap - manage cross-functional requirements gathering and ensure the roadmap is aligned with the needs of the business; strong cross-functional communication required to ensure downstream impacts are assessed and tradeoffs are considered before implementing a solution
- Define SLAs and metrics that clearly demonstrate the team's ability to set and meet deadlines effectively
- Ensure an effective QA process is implemented and adhered to consistently while rolling out new functionality and data updates to the company's SFDC instance; conduct regular retrospectives to continuously improve QA processes
- Establish and maintain a comprehensive onboarding and training process to quickly onboard new team members; responsible for mentoring and upskilling junior resources across the team
- Implement the appropriate strategies for controlling and migrating changes through the environments, ensuring there are repeatable processes
- Partner with internal training teams to translate new features into robust training programs to facilitate and support change management
- Review and plan for salesforce.com releases including reviewing release notes in a timely manner, addressing any caveats or required/recommended changes and develop a plan to implement required/recommended changes
- Salesforce Administrator Certification
- 5-7 years of experience developing, configuring, and supporting the Salesforce product suite including Sales Cloud and Service Cloud
- 2+ years of experience in a systems leadership role, providing hands-on recommendations for process and systems improvement, and delivering various development projects
- Familiarity with adjacent sales systems (Salesloft, Gong, Chilipiper, ZoomInfo)
- Strong technical background and a proven reputation for communicating effectively cross-functionally to understand the needs of all functions using Salesforce
- Experience implementing CPQ
- Excellent written and oral communications skills
- Experience with managing contractors and multiple project timelines concurrently
- At ease in leveraging virtual resources to drive projects to on time completion
- Collaborative team player that drives comradery within the team and cross-functionally
About Social Solutions Global
Benefits summary: Some of the basics: Flexible PTO, 100% employer paid benefits for employees, 8 hours of volunteer time per quarter, career advancement opportunities across multiple offices and functions and of course - when we can - company sponsored events and happy hours.
To ensure candidate and employee health, Social Solutions is conducting the interview process remotely via Zoom for the foreseeable future.
In order to fulfill Social Solution's mission to "help people transform lives," we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.
To that end, we make employment decisions based on qualifications, merit and business need. Social Solutions does not discriminate on the bases of age, race, color, religion, sex, sexual identity, gender identity, national origin, protected veteran status, or disability.