Director, Services Sales Productivity at MongoDB

| Austin | Remote
Sorry, this job was removed at 11:20 a.m. (CST) on Thursday, October 28, 2021
Find out who's hiring in Austin.
See all Sales jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We're looking for a leader to drive the development of enablement programs and processes to increase the effectiveness and efficiency of Professional Services Engagement Managers and the wider MongoDB Sales team.  You will also play an instrumental role in the evolution of Professional Services offerings and messaging.

MongoDB Professional Services provides deep expertise to support customers' most critical projects and maximize their investment in the MongoDB application data platform.  The Services Sales Productivity function within the Professional Services team helps ensure that Professional Services sold meets or exceeds quarterly targets and that we sell the most appropriate services to make our customers fantastically successful.

This is a new function within MongoDB and the right candidate will be prepared to roll up their sleeves and dive deep.  The ideal candidate is customer-obsessed and understands what makes a Sales team thrive.

This role will/can be based remotely in the United States.

What you’ll do
  • EM ramping: Build and maintain a comprehensive, repeatable, and scalable enablement program for Engagement Managers, to minimally include:
    • technical fundamentals of MongoDB's products, use cases, and adoption challenges
    • The MongoDB sales process
    • PS offerings and value prop
    • Processes and tooling specific to services sales
  • Content and Tooling: Build and refine content and tooling that supports EM productivity (e.g. proposal templates, estimation tooling, standard SOWs), and with PS leadership define data-driven approaches to measuring EM productivity to create positive feedback loops.
  • EM Center of Excellence: Build a community of practice within the global EM community by driving knowledge sharing and cross-pollination across teams and regions.
  • Metrics for Success: Working with Professional Services leadership, define and track leading indicators of services sales productivity.
  • Internal Marketing: Support internal marketing and evangelism efforts for PS by building reusable marketing assets (e.g. deal stories, proof points), working with PS Product Marketing as needed.
  • Local Sales Enablement: Support EMs with content to deliver internal training and enablement to their regional Sales teams
  • Global Sales Enablement: Partner with the Sales Enablement team to drive the integration of PS into global Sales Enablement programs and initiatives
  • External Marketing: Working with PS Product Marketing, drive the development of external marketing assets (e.g. proof points, case studies)
  • Presales: As a subject matter expert on PS offerings, capabilities and messaging, support Engagement Managers in positioning, scoping and closing PS business on specific opportunities. From time to time, this may include (with the assigned EM) meeting with customers and helping to craft tailored PS proposals.
  • New Offerings: Working with services practice leads as needed, develop new PS offerings or repackage existing offerings to keep pace with industry trends, customer needs and MongoDB product evolution.
  • Scale: Work with senior PS leadership to scale the services productivity function in tandem with the growth of the PS organization and business.
Experience you’ll need
  • Bachelor’s degree in computer science or a related engineering discipline, or equivalent experience in a software or technology-related field. Aptitude and attitude are more important than credentials
  • Working knowledge of the application development lifecycle and modern software development methodologies. You are comfortable and familiar with modern software development practices and infrastructure
  • Broad familiarity with technology concepts, use cases and trends (e.g. Digital Customer and eCommerce, IoT, Blockchain, AI & Machine Learning, Digital Enterprise, Content Management, Single View)
  • Customer-facing experience in enterprise technology professional services, in a sales or delivery role (preferably both)
  • Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
  • Exposure to one or more database technologies. Knowledge of MongoDB is a plus, but not required
  • Ability to articulate the business value of professional services in the context of the adoption of complex enterprise technology
  • A “can-do” attitude, and the ability to work collaboratively and cross-functionally
  • Demonstrated ability to lead and inspire teams to their best work, and build a culture of excellence and inclusivity
Success Measures

Within 3 months:

  • Attend new hire sales training to learn the technology, what we sell and how we sell it
  • Complete new hire technical training to acquire technical knowledge of MongoDB products, their specific capabilities and use cases
  • Familiarize yourself with our business model, organizational structure, and sales assets
  • Understand gaps in EM enablement; develop initial content to address

Within 6 months:

  • Establish comprehensive and scalable EM new hire training program - optimizing EM ramp time
  • Be a key support function to EMs on active services opportunities
  • Partner with Sales Enablement to integrate PS into enablement programs for the broader Sales team
  • Partner with PS Product Marketing to create several PS marketing assets (e.g. deal stories, proof points, customer case studies) and define processes for the sustainable production of such assets

Within 12 months:

  • Working with services practice leads and other teams as appropriate, contribute to the proactive and ongoing evolution of MongoDB professional services offerings, from marketing to sales to delivery

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • MongoDBDatabases

Location

3711 S MoPac Expy, Austin, TX 78735

An Insider's view of MongoDB

How would you describe the company’s work-life balance?

MongoDB selects intelligent and capable individuals who are motivated to capitalize on the massive opportunity in front of us. Although we are chasing this opportunity, there is incredible work-life balance in the form of numerous team outings and a flexible PTO policy.

Chris

Corporate Account Executive Manager

What does your typical day look like?

On a typical day, I work on new accounts, renewals, and meet with prospects. I speak with executives and developers about their applications and get to be at the forefront of the newest technologies! It's great to work for a business that your clients love. We get the best support from our leaders and training to keep us sharp on our skills.

Jessica

Corporate Account Executive

How does the company support your career growth?

MongoDB has grown exponentially over the past few years and as a result, there are numerous opportunities for career advancement. To keep pace, the company is constantly investing in developing its people to lead the next phase of our organization. For those looking to take their career to the next level, there is no place better than MongoDB.

James

Customer Success Manager

What unique initiatives do you have that encourage innovation?

The SDR Team is constantly re-evaluating and improving the way we support and add value to the rest of the Sales Org. In fact, on a quarterly basis, each person on the team proposes and executes a 'team improvement project,' which is something that they feel will add value to the team. These projects ensure that each SDR constantly innovates.

Gigi

Senior Manager, Customer Success

How do you collaborate with other teams in the company?

In any organization, it is essential for teams and departments to work together seamlessly in order to be effective. At MongoDB, the people and their ability to work together is a large reason for its success. Our sales teams interact with other business units on a daily basis.

Brent

Regional Director, Enterprise Sales

What are MongoDB Perks + Benefits

MongoDB Benefits Overview

At MongoDB, our employees get to make a huge impact and disrupt the database software industry every day. However, making a large impact isn’t the only perk of working at MongoDB. We also provide our employees with the resources they need to thrive in many aspects of their lives. We’re devoted to creating an open, innovative, and supportive environment for our team.

From flexible PTO and yoga classes, to fertility assistance and an amazing parental leave policy — the opportunity to make an impact at MongoDB is real and we want to support all of our employees in that journey.

Take a look at just some of the benefits we offer our employees.

Culture
Volunteer in local community
Since its September launch, MongoDB serves ATX has donated over $7,000 to organizations in the local Austin Community!
Partners with Nonprofits
Our Austin office partners with a variety of local charities and non-profits such as Habitat for Humanity, Doc & Gayle Young Food Drive, and more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Our affinity groups include: Underrepresented People of Color Network, MongoDB Women's Group, Underrepresented Genders in Tech, Queeries, The Queer Collective, Veterans, and Green Team
Hiring Practices that Promote Diversity
We partner with: AfroTech, Black is Tech, The Diana Initiative, Latinas in Tech, National Sales Network, Out For Undergrad, PowerToFly, Rewriting the Code, Women in IT Summit, and more
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
MongoDB provides Backup child care assistance.
Generous Parental Leave
MongoDB offers 20 weeks of paid parental leave for both mothers and fathers, and 4 additional weeks of flexible work arrangements for employees who have been with the company for at least 12 months.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
MongoDB sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
MongoDB hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Learn about our Upskill program for SDRs to grow into a corporate sales role: https://www.mongodb.com/blog/post/mongodbs-sdr-upskill-program-the-path-from-sales-development-to-corporate-sales

Additional Perks + Benefits

To read about all of our benefits, take a look at this blog post: https://www.mongodb.com/blog/post/employee-benefits-that-make-a-differe…

We offer: Family support programs, fertility and adoption assistance, flexible PTO, employee affinity groups, mental health benefits, wellness and event programs, global mobility options, and more!

More Jobs at MongoDB103 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Marketing
new
Remote
Operations
new
Remote
Developer
new
Remote
Operations
new
Austin
Developer
new
Remote
HR + Recruiting
new
Austin
Developer
new
Remote
HR + Recruiting
new
Austin
Project Mgmt
new
Remote
Developer
new
Remote
HR + Recruiting
new
Austin
Developer
new
Remote
Data + Analytics
new
Remote
Marketing
new
Austin
Marketing
new
Austin
Developer
new
Remote
Content
new
Remote
Marketing
new
Remote
Design + UX
new
Remote
HR + Recruiting
new
Austin
Developer
new
Austin
Developer
new
Remote
Developer
new
Remote
HR + Recruiting
new
Remote
Developer
new
Remote
Sales
new
Austin
Sales
new
Austin
Sales
new
Austin
HR + Recruiting
new
Remote
Marketing
new
Austin
Finance
new
Austin
Operations
new
Austin
Data + Analytics
new
Austin
Developer
new
Remote
Design + UX
new
Remote
Sales
new
Austin
Developer
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Content
new
Remote
HR + Recruiting
new
Austin
HR + Recruiting
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Project Mgmt
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView MongoDB's full profileSee more MongoDB jobs