D&R Sales Technical Advisor (Massachusetts) at Rapid7

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Rapid7 is seeking a motivated individual to join our D&R Practice as a Sales Technical Advisor. As part of the practice management team, the Sales Technical Advisor is responsible for partnering with our Go to Market Team to help our prospective and current customers meet their security solution needs. 

  • They will partner closely with the Go-To- Customer (GTC) teamand SE Specialists team to provide enablement for Rapid7 sales, sales engineering and partners. They will also partner with the GTC team to support new feature releases and validate the messaging aligns with the value they will provide to our customers.

  • By operating as an escalation point into the Practice for the sales and sales engineering organizations during pre-sales engagements, the Technical Advisor will provide guidance to teams working on deals with high complexity or strategic importance. They will partner with the sales teams to set clear expectations with customers and be vigilant in ensuring that technical solutions capture the customer requirements and will deliver excellent experiences.

  • The Sales Technical Advisor will work closely with the Practice leaders to create processes that collect feedback from the field (Pre & Post Sales), translate that feedback to customer experience and product requirements, and provide the necessary context to provide customer context to the prioritization process to drive product and experience road maps. They will also be critical in providing regular and transparent communication regarding the outcomes of that prioritization back to the field and customers.

  • The Sales Technical Advisor will act as a technical competitive resource, working with the practice product and GTC teams to help us understand how competitors are solving problems for our customers from a technical standpoint and how we can build and position solutions in the context of market dynamics.


Job Responsibilities:

  • Owns the process for extracting insights from win-loss data to inform product and go-to-customer prioritization.

  • Align efforts between field organizations, professional services, and support to accelerate resolution of customer technology escalations. Identify opportunities for product and process improvements to better serve customers

  • Act as a point of escalation to provides guidance to sales and sales engineering teams seeking to confirm that solutions meet the prospect’s requirements in complex or strategic deals and supports those teams as needed

  • Delivers presentations and participates in conferences to evangelize products offerings and facilitate customer interaction and technology adoption.

  • Acts as the voice of the channel within the Practice Leadership Team

  • Develop and support the creation of sales enablement programs and materials for practice areas. This person will ensure that we are constantly demonstrating our capabilities to maximize the value we are providing for our customers, ensuring that the demo evolves with our product capabilities, and that every SE understands how to tell the story. 

  • Operational knowledge of competitive products for practice area products to aid in competitive positioning and field enablement

  • Deliver Product Roadmap presentations 

  • Key part of the channel feedback process to ensure that customer requirements are being filtered back to the practice and feedback on decisions are getting back to the field (Presales, Post-sales and Channel)

  • Synchronize cross-product initiatives between individual product lines and de-conflict prioritization of key features

  • Interface with Product Marketing to develop and refine product messaging and assist with strategic initiatives

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
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    • ScalaLanguages
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    • jQueryLibraries
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    • SparkFrameworks
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    • WordpressCMS
    • SalesforceCRM


Rapid7 is conveniently located in downtown Austin, with plenty of restaurants, bars, and public transport close by.

An Insider's view of Rapid7

What’s the vibe like in the office?

It has all the perks of a startup but well structured, goal driven, and supported growth as an employee from start to finish. Several places to relax or wind down after a call, and working in one of the most iconic buildings downtown. Welcome to the Austin office!


Customer Success Representative

What are some things you learned at the company?

It’s not just the customer who benefits from the culture of compassion. Internally, Rapid7 employees look out for each other and work together to solve problems. Oftentimes, this ends up helping all parties.


Senior Manager, Customer Success Management

What are Rapid7 Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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