Dropbox
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Austin, TX
Remote

EDU Account Manager - Location Flexible

Sorry, this job was removed at 11:05 a.m. (CST) on Tuesday, April 20, 2021
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Role Description

The Education Account Manager role is responsible for the success of Dropbox’s existing Higher Education customers by developing trusted relationships within accounts, creating new opportunities via Dropbox’s portfolio of products, and driving revenue retention.

 

We are looking for collaborative and highly engaged Account Manager to drive revenue growth across a set of existing customers and own the customer relationship, preferably someone who has experience working with Higher ED and/or the Public Sector.   

 

If you are a strong communicator, have ownership mindset, and enjoy building relationships with your customers, then we invite you to apply

Responsibilities

Sales Capability

  • Own, drive, and manage the end-to-end customer relationship – ensuring customer satisfaction, renewal, and expansion
  • Maintain an accurate forecast for your territory and communicate any retention risk to internal resources in order to develop resolution strategies

Business/Commercial/Account Management

  • Establish multiple customer touch-points by mapping and engaging key stakeholders across the Customer org 
  • Lead proactive discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multi-product offering reaches the key stakeholders
  • Partner with our Customer Success Managers and Technical Solutions Specialists to develop account plans and strategies to drive revenue growth and market share within these accounts 
  • Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers needs

Product/Technical

  • Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business 
  • Be the voice and champion of the customer to the product team and other cross functional organizations. 

General

  • Make every potential Dropbox customer happy with every interaction
  • Develop a thorough understanding of Dropbox products and the value it brings to customers  
  • Manage, track, and report sales activities and results using Salesforce

Requirements

  • Experience as an Account Manager, Account Executive, or commercially focused Customer Success Manager
  • Consultative selling experience resulting in growing existing accounts 
  • Strong track record of meeting sales objectives such as quota and productivity requirements
  • Customer oriented Problem Solving & analytical mindset 
  • Commercial Accumen
  • Collaborative and Highly Engaged approach 
  • Working knowledge of Google Workspace and MS Office Suite (Word, Excel, and PowerPoint)
  • Knowledge of Salesforce.com a plus
  • Bachelors Degree or equivalent required
  • Capability to work in a Virtual First environment 
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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