Enterprise Account Executive, Digital Contact Center at Khoros

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Overview
At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.
The Khoros engagement platform consists of Online Community, Social Media Management, and Digital Contact Center solutions for large enterprises to listen, respond and act on customer conversations across channels; social, community,chat,messaging, SMS, email, self-service and voice - creating deep relationships and fostering brand loyalty and advocacy.
As an Enterprise Account Executive , you will work closely with some of Khoros' most strategic named accounts and take responsibility for directing customer engagements. The successful candidate will understand the customer's definition of business value and be able to challenge them to think about new ways to differentiate and transform their business. You'll be able to inspire customers by providing thought-provoking and consultative strategies to help some of the world's most iconic brands the ability to better engage with their customers. The perfect candidate is high-energy, detail oriented with a strong interest in the transformation of the contact center industry to digital omni-channel solutions.
#LI-REMOTE
Responsibilities
  • Develop a go-to-market strategy for your assigned territory and create a pipeline of prospective new logo opportunities
  • Utilize your prospecting skills and a variety of tools to build and accelerate a steady flow of quality pipeline
  • Engage with senior executives of some of the biggest global brands to position the Khoros value proposition
  • Listen to customer's needs and become their trusted advisor to guide them through their digital transformation journey
  • Guide the prospective customer's definition of business value and challenge them to think about new ways to differentiate and transform their business.
  • Collaboratively work with a team of internal resources, including Sales Development Representatives, Sales Engineers, Professional Services, Customer Success, Legal, Marketing, and Executives to effectively manage the sales process from end-to-end.
  • Demonstrate excellence in sales forecasting and opportunity management
  • Close profitable new logo business

Qualifications
  • A consistently top performing seller who thrives on acquiring new customers
  • Self-motivated as an individual and a strong collaborator with your team
  • In possession of 5+ years experience selling complex enterprise SaaS solutions, ideally with a disciplined and process driven approach successful in exceeding quota
  • Experience with contact center technologies (IVR, WFM, Telephony, CRM)
  • Understanding of digital interaction technologies such as live chat, virtual agents/chatbots
  • This role requires extensive knowledge and experience across messaging, automation / AI platforms, contact center technologies and ecosystems to guide prospects through a successful digital transformation journey
  • Able to showcase a learn-it-all mindset vs. a know-it-all mindset
  • Passionate for understanding technology and customer success stories, equally matched by passion for understanding prospective customers' executive priorities, challenges, and goals
  • Expertise using enterprise sales methodologies
  • Open to coaching and continuously looking for opportunities to improve
  • Extra credit points for Digital CX/Digital Marketing/Social Media sales experience

This role is budgeted in the $280,000-$310,000 OTE range. Salary will ultimately be based on a candidate's experience and external market factors.
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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