Enterprise Customer Success Engineer (Massachusetts) at Rapid7

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DivvyCloud, a leading developer of cloud security software, seeks an experienced Solutions Architect to join the Customer Success team. This important position serves our strategic customers to deliver the latest innovative approaches to product usage – all with the key goal of driving adoption and creating value for the customer. The Solutions Architect will work with Customer Success Managers to ensure our customers are empowered to use the DivvyCloud software in the most optimal way.

Responsibilities:

  • Partner with Customer Success Managers to successfully manage accounts at both business and technical levels and help define and align strategic goals. 
  • Lead the technical engagement for our customers, with the support of the rest of the DivvyCloud team. You will be instrumental in ensuring the success of both the customer and DivvyCloud.
  • Collect and analyze customer requirements and and guide the configuration and customization of DivvyCloud to align with customer goals and create value.
  • Provide architectural guidance and oversight into integration of DivvyCloud products with third party products within customer’s IT environment.
  • Advance customers' cloud security maturity by providing guidance around common patterns and best practices, as well as pitfalls to avoid.
  • Become a trusted adviser and advocate for your customers. Someone who the customer relies on to give the right answer, not necessarily the most commercially rewarding answer.
  • Define and promote the adoption of best practices of DivvyCloud products internally and across the user community.
  • Help identify, research, and drive customer's feature requests with Product and Engineering.
  • Become a thought leader on technologies and methodologies in the cloud security space. Engage with the customer and broader community through user groups and meetups (attending, hosting, and presenting) and conferences.
  • Serve as a technical coach to co-workers, providing advice and guidance. 

Requirements:

  • Minimum of 10 years’ relevant work experience in one of the following: solutions architect, technical architect, solution engineer or senior consultant
  • In-depth knowledge of public cloud technologies (AWS, Microsoft Azure, or GCP). 
  • In-depth knowledge of cloud security and compliance standards and best practices.
  • Customer facing skills to drive discussions with all levels of personnel regarding requirements definition, solution design, technical approach, best practices, and cloud adoption strategies.
  • Experience working in a fast-growing startup environment.
  • Collaborative, high-energy and diligent work ethic.
  • Travel Requirements: Flexibility to travel (30%)

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located in downtown Austin, with plenty of restaurants, bars, and public transport close by.

An Insider's view of Rapid7

What’s the vibe like in the office?

It has all the perks of a startup but well structured, goal driven, and supported growth as an employee from start to finish. Several places to relax or wind down after a call, and working in one of the most iconic buildings downtown. Welcome to the Austin office!

Chris

Customer Success Representative

What are some things you learned at the company?

It’s not just the customer who benefits from the culture of compassion. Internally, Rapid7 employees look out for each other and work together to solve problems. Oftentimes, this ends up helping all parties.

Becky

Senior Manager, Customer Success Management

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Variable.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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