Company Overview

At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 10 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $300 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Covid-19 Hiring Update: As a company, we’ve transitioned to a work-from-home model and will continue to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Job Category

Modernize is looking for a driven, and confident Enterprise Partner Manager to drive the success of our largest and highest revenue client partnerships. It’s not just an Account Manager role, you are responsible for strategically managing close relationships with top influencers and C-level executives. You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to an assigned portfolio of customers. You will serve as a subject matter expert on Modernize’s digital marketing and lead generation solutions consulting with your customers to develop ways to maximize desired outcomes, ensure ROI, and create high customer satisfaction.

The Modernize work environment is very dynamic and requires a person who is comfortable operating at a fast pace, who will proactively collaborate with multiple teams and outside partners while driving results and executional excellence. We are looking for someone to lend their experience to grow the team.

Responsibilities

Program management and optimization.

• Partner with our clients to gain a deep understanding of their objectives, approach,
• results and challenges.
• Create strategic account plans to attain client satisfaction, retention and maximize
• life-time value of the partnership.
• Meet with customers from Directors to C-level executives to present consultative solutions to gain client commitment and campaign optimization.
• Network with our account base and provide key recommendations, testimonials, and case studies to internal/external stakeholders.
• Partner with marketing, sales, product and engineering to see that the customer receives
• the highest standards of service from all parts of the organization.

Solutions consultant and business results owner.

• Demonstrate a mastery of our solutions and the operational processes used for delivery
• Develop strategic plans to maximize opportunities while ensuring customer loyalty
• through consistent delivery excellence. Own client health.
• Be a stakeholder as a member of our Enterprise Team to drive sustainable profitable
• revenue growth, client engagement, and customer success.
• Contribute to proposals and strategic sales opportunities.
• Positively challenge conventional thinking to find new and innovative ways to improve
• program success.
• Intelligently relate business decisions back to the impact on our company’s bottom-line.

Identify trends and proactively assess data.

• Mine and analyze data for insight to identify risk factors and ways to optimize
•  
• Accurately forecast and track key account metrics. Prepare and deliver account
• performance reports on an ongoing basis.

Team player and culture fit.

• Integrate with the enterprise team and the Modernize organization at large. Embrace
• our core values work positively across all departments.

Experience 

Who you are:

• 5 to 7 years account management experience with enterprise-level customers.
• Strong data analysis and analytical skills with experience using a business intelligence
• suite such as Tableau or QlikView strongly preferred.
• Strong Excel and Salesforce skills.
• Bachelor's degree in business.
• Experience in lead generation / digital demand generation marketing a strong plus.
• Experience with big box stores in the home improvement industry (ie: windows, hvac, solar and roofing) is a plus
• Start up experience highly preferred

What you need to bring to be part of the Modernize team.

• Proven track record of developing and executing complex strategic account plans that result in exceptional service delivery and customer success.
• Exceptional communications skills; verbal and written.
• Strong business acumen with an ability to operate under pressure while making business-critical decisions on a daily basis.
• Proven track record of delivering a value proposition and successfully taking clients through on-boarding stages to partnership maturation.
• Adaptable and even keeled.
• Detail and process oriented; an ability to effectively prioritize workload.
• Handle client emotion and objections in a positive, solutions based manner.
• Ability to thrive in an environment of change and uncertainty.

Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.