Experience Development Representative (Inside Sales)
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
The XDR Team is a newly created group within Sprinklr’s Inside Sales organization that is centered on adding a research-focused and creative element to the top of the sales funnel and supporting Sales Development Representatives (SDRs) in their overall pipeline development.
The XDR Team provides a unique opportunity for individuals looking to get their foot in the door of enterprise sales to gain practical experience, add measurable value early-on in their career, and grow a sales career with a hyper-growth SAAS company pioneering the Unified Front Office space.
Consider this an introduction to the SDR role. It’s the “inside” of Inside Sales.
As an Experience Development Representative you will:
- Develop an understanding of Sprinklr’s products, services, partners, and value proposition and the key attributes of our “buyer personas”
- Develop a knowledge base relevant to role-, solution-, or vertical-based components of strategy to drive B2B sales pipeline
- Research prospect’s key business initiatives and strategies using sources such as industry articles and analysts reports, blog posts, public filings, and press releases
- Collaborate with Sales Development Representatives (SDRs) to identify key prospects and areas for opportunity to personalize Sprinklr’s positioning
- Use the Sprinklr platform to build brand-specific listening and benchmarking dashboards to support pipeline generation and value realization
- Create, update, and maintain accurate contact information in Salesforce CRM
- Leverage technologies such as: Sprinklr, LinkedIn Sales Navigator, Salesforce CRM, etc.
- Shadow and gain exposure to SDR role and broader sales cycle
Who You Are & What Makes You Qualified
- College degree required
- Passion to be in an enterprise selling role
- Understanding of SaaS
- Strategic thinker, always thinking a couple steps ahead
- Comfortable in high-stress situations and passionate about identifying solutions
- Strong verbal and written communication skills
- Excellent organizational, time, and self-management skills
- Strong sense of initiative and ability to work in a fast-paced environment and under pressure on multiple projects
- Smart, hard-working team player that is never satisfied in achieving the status quo
- Successful in building relationships - Sprinklr is a best in class solution but we’ve succeeded because we genuinely care about how we make people feel. You share the same values, know that relationships are everything and have the ability to use these to identify and develop new business opportunities
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
The Sprinklr Way
EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.