What We Do
At GoGuardian, we're helping build a future where all learners are ready and inspired to solve the world's greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.
What It's Like to Work at GoGuardian
We are a fast-growing learning company that thrives on making bold moves and setting high standards. Working with us means joining a (mostly!) remote team of diverse, passionate, mission-driven employees who are inspired by our vision, dedicated to our customers, and comfortable with rapid change. We balance our rocketship pace with a work culture that offers unbridled support, allyship, and inclusivity...to say nothing of fun! Join our Neurodiversity ERG, attend an online magic show (and bring your kids), head to a DEI Community of Practice session, share a pet photo with other dog lovers, or relax in an online meditation class. Our culture has earned us accolades! We have been named one of Built In's 2022 Best Places to Work™ and are certified as a Great Place to Work®.
The Role
The Foundational Account Manager is responsible for managing the renewal, expansion, and cross-sell of current GoGuardian platform customers. You will proactively engage with clients to build relationships, identify and mitigate churn risk, and discover, nurture, and close expansion and cross-sell opportunities. You will have the support of a counterpart in customer success to ensure your clients are properly onboarded and have healthy product usage.
What You'll Do

• Ensure that clients are realizing value in their Platform subscription to manage and close renewals at a high rate working directly with our clients
• Identify opportunities to expand and cross-sell additional products to help clients meet their goals
• Actively manage your pipeline within SFDC and maintain a high level of accuracy in opportunity management
• Be measured against a renewal, expansion, and cross-sell quota on a monthly, quarterly, and annual basis
• Aim to provide a delightful experience in every customer interaction
• Provide customers with product training, strategic guidance, and ongoing best practices

Who You Are

• 2+ years' experience in an account management, customer success, or sales role within the B2B SaaS space
• Empathetic listener with a strong focus on serving the customer
• Excellent time-management skills
• Experience with SFDC, Slack, SalesLoft is a plus
• Excellent verbal and written communication skills to work with current and potential customers
• Team-player mentality and adaptability are a must
• Self-motivated, persuasive, and eager to learn and grow
• Eager to take initiative in a fast-paced, ever-changing, dynamic environment.
• Fueled by the opportunity to truly impact the education landscape.
• Something else? Tell us! We want to learn more about you...

What We Offer

• Competitive pay, complete health insurance, 401(k) matching, bonuses, and an employee stock option plan.
• Flexible time off, 13 paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• A robust catalog of benefits that support your professional growth and personal wellbeing: learning funds, lifestyle funds, online yoga & meditation classes, fertility & adoption reimbursement, giving funds with company match, and more...


Plus the intangible:


• A varied and challenging role in a global and highly innovative high-growth company.
• Supportive, driven colleagues who have your back and share your passion.

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
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