Home Loan Officer Assistant at Orchard

| Austin
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The Company

Orchard is transforming the way people buy and sell their homes. Simplifying it, to the way it should have always been; fair and true to market, straightforward, easy. Every year in the U.S., $1.5 trillion of single-family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle.

Orchard offers a modern alternative, making one of life's biggest decisions – the sale and purchase of a home – stress free, fair and simple.

Orchard launched in 2017 and was previously known as Perch. The company is headquartered in New York City, has 150+ employees and has grown 10x year over year. We have raised over $300 million in financing from top tier investors including: Firstmark, Accomplice, Navitas and Juxtapose.

The Role 

This is an amazing and unique opportunity for a Loan Officer Assistant to be part of a winning and growing team. Given the explosive growth, this role offers a future career growth opportunity to either a Home Loan Officer, Senior Assistant, or Team lead managing more complex processes as well as a small support staff.
The Home Loan Officer Assistant will report directly to the Director of Mortgage Operations with a direct role supporting Home Loan Officers, and will be responsible for gathering and processing all loan documentation and ensure compliance with policy, regulatory, and loan terms on a lender-by-lender basis. 
  • Main job duty of assisting Home Loan Officer to service inbound leads in support of Orchard Homes
  • Detail-Oriented with Mortgage or Real Estate knowledge preferred, but not required.
  • High-level of integrity and morals (no bad apples in this Orchard)
  • Excellent organization, communication and time management skills.
  • Ability to assist multiple Loan Officers handling hundreds of leads per month
  • Provide top-notch customer service by effectively communicating and cooperating with team members and customers.
  • Preparing loan application and files for HLA review.
  • Collect documentation and follow up information, reviewing applications for discrepancies or missing information, and inputting notes into database.
  • Track all outstanding items on all files if conditioned by lender and follow up with customers or external parties to ensure timely receipt of necessary documentation while loan is in process.
  • Basic understanding of loan programs and company guidelines.
  • Respond to customers’ general questions, inquiries and concerns while escalating to Home Loan Officer for all licensed required activity
  • Update customers, real estate agents, and title companies on the loan’s progress and status
  • Maintains Home Loan Officers lead database of customer information (CRM management)
  • Own the setup/processing of each file by ordering title, homeowners insurance, appraisals, pay offs, HOA docs, VOE/VOI etc.
  • Calculate income, assets and liabilities per lender requirements
  • Familiar with Mortgage POS and LOS systems preferred, but not required

Required Experience
  • Bachelor's degree or equivalent
  • Previous 2+ years’ experience with mortgage loan processing required
  • Can substitute degree/years of experience for direct experience as a Home Loan Advisor or Underwriter
  • Familiar with TPO/Broker processing model
  • Proficient with DU/DO and LPA
  • Analytical with good attention to detail
  • Good judgment and the ability to work independently
  • Familiar with FHA, VA, USDA and conventional products
  • Ability to multitask, work well under time constraints and within deadlines
  • Strong math, writing, and communication skills 
  • Proficient in Microsoft Word, Outlook, Excel or Google equivalent
  • Excellent time management; ability to work in fast-paced environment
Technology Proficiencies
  • G-Suite/Shared Drives/Encrypted file management/communication
  • DU/DO/LPA experience required
  • FHA Connection/VA Portal helpful
  • CRM experience required
  • POS experience required
  • LOS experience helpful
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages


600 Congress Ave, Austin, TX 78701

An Insider's view of Orchard

How does your team reward individual success?

At Orchard, we are really big on celebrating both team wins and individual successes. We highlight people who go above and beyond to embody our Orchard Values. This is done through monthly nominations that are shared at our Town Halls.

Rich Danner

Customer Experience Manager

How do you collaborate with other teams in the company?

Orchard is a hyper-connected company and cross-departmental collaboration is key to our success and culture. On any given day, I am working with investments, contracts, field ops and title to drive conversion. Since we have an office in NY and Austin, teams connect through break outs, zoom meetings, our internal platform and, most notably, Slack.

Samantha Hurley

Customer Experience Manager

What makes someone successful on your team?

By blending our personalities, knowledge, experience and skills to create a cohesive team of contributors, all team members feel valued. Successful team members show grit and drive and stay engaged and excited as we grow. While everybody is great at their individual role that value and connection is ultimately what creates a successful team member.

Kathryn McCurley

Listing Manager

How do you empower your team to be more creative?

As an early-stage fast growing company, we're faced with daily challenges and tall goals. It's important to hold all team members accountable, provide a balance of autonomy and guidance, and create an environment where it's okay to fail. This supports creativity and encourages your team to be resourceful and solution-oriented.

Thomas LaLonde

Head of Sales

How do your team's ideas influence the company's direction?

Our team's ideas and actions directly influence the company's acquisition of real estate and our profitability attainment.  Being a part of the company's direction in changing the way people buy and sell real estate, with the full support of our seasoned senior leaders and cross-functional teams, is what makes this job a dream.  

Dillian Pesquera

Acquisition Manager

What are Orchard Perks + Benefits

Eat Lunch Together
Intracompany Committees
Open Door Policy
Team Owned Deliverables
Open Office Floor Plan
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Happy Hours
Happy hours are hosted once per month.
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