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Cisco ThousandEyes
We provide an exceptional end to end digital experience for our clients.
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Inbound Qualification Representative

Sorry, this job was removed at 11:04 a.m. (CST) on Wednesday, June 19, 2019
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About ThousandEyes

 

ThousandEyes empowers enterprises to see, understand and improve digital experiences for their customers and employees. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and cloud providers, delivering immediate visibility into the digital experience for every user, application, website or service, over any network. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP, 120+ of the Global 2000, 65+ of the Fortune 500, 6 of the 7 top US banks, and 20 of the 25 top SaaS companies.

About the team

ThousandEyes Q-Team is the front door to our sales organization as we fuel the company’s growth by generating qualified opportunities and managing inbound inquiries. Q-Team members are responsible for running Exploratory calls to qualify, educate and find mutual benefit based on the prospect’s goals, plans, challenges and timeline. This role requires strong communication & organizational skills to meet your monthly goal(s) and to become an extraordinary superhero at ThousandEyes!

Responsibilities

  • Manage and qualify inbound leads to generate opportunities and pass to regional account team
  • Effectively document Exploratory calls with prospects including use-cases, goals, current challenges, timeframes & next steps
  • Confidently communicate ThousandEyes value proposition to prospects and customers
  • Nurture prospects in Groove through strategic cadences that include emails, calls and LinkedIn messages
  • Build key relationships and collaborate with field sales representatives to build a strong pipeline
  • Establish rapport and build strong relationships with all levels of organization, including senior executives (C-Level & VP’s)
  • Manage inbound chats via Intercom
  • Travel to ThousandEyes events to build relationships and educate prospects on our platform

 Required Qualifications

  • Bachelors Degree or equivalent work experience
  • Goal-oriented with a diligent work ethic
  • High level of awareness and strong commitment to owning your business
  • Flexible to travel to regional training courses and events

Preferred Qualifications

  • Proven skills in account development, opportunity qualification, and territory management
  • Demonstrated success in prospecting into Enterprise companies
  • Previous experience with Salesforce and Groove
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Murtaza Doctor
Murtaza Doctor
VP of Engineering & Operations
LEAD BY EXAMPLE
Building engaged teams fueled by autonomy
As a senior leader, Murtaza Doctor believes in the power of people. “Our strategy revolves around our primary pillars of people, product and profits — but always people first,” he said. As part of his mission, Doctor spends significant time making strategic hires to drive the business forward and creating growth opportunities for his employees through OKR goals. “Being an active part of day-to-day operations is critical, but it’s essential to let the team realize they’re the best people to drive decisions,” he said. “If you have passionate and engaged teams, excellence will follow.”
As a senior leader, Murtaza Doctor believes in the power of people. “Our strategy revolves around our primary pillars of people, product and profits — but always people first,” he said. As part of his mission, Doctor spends significant time making strategic hires to drive the business forward and creating growth opportunities for his employees through OKR goals. “Being an active part of day-to-day operations is critical, but it’s essential to let the team realize they’re the best people to drive decisions,” he said. “If you have passionate and engaged teams, excellence will follow.”
Accountability, getting things done and driving data-driven decisions are core parts of our culture that have been instilled from day one by our founders.
Lana Glatt
Lana Glatt
Engineering Project Manager
INDIVIDUAL EMPOWERMENT
Finding support to reach new heights
From day one, Lana Glatt has been grateful for ThousandEyes’ atmosphere of growth and accountability. “It’s enabled me to take on more tasks and steer my career in the best direction for me, while always providing the needed resources for development,” she said. Glatt is responsible for strengthening the onboarding process for remote employees — and her passion for the job has stood out. “Because of the support I’ve felt while growing my career, I’m passionate about helping others on my team to grow and to achieve their career goals!”
From day one, Lana Glatt has been grateful for ThousandEyes’ atmosphere of growth and accountability. “It’s enabled me to take on more tasks and steer my career in the best direction for me, while always providing the needed resources for development,” she said. Glatt is responsible for strengthening the onboarding process for remote employees — and her passion for the job has stood out. “Because of the support I’ve felt while growing my career, I’m passionate about helping others on my team to grow and to achieve their career goals!”
From day one I’ve felt empowered to take on additional responsibilities and to pursue my passions, which eventually led me to transition into a project management role.
Joe Vaccaro
Joe Vaccaro
VP of Product
TECHNICAL EXCELLENCE
Improving lives through innovation
As VP of product, Joe Vaccaro’s role is about continuous improvement. “People turn to ThousandEyes to give them superpowers to gain visibility and control into every digital experience,” he said. That means helping customers see why disruptions happen and what they can do about them. Also essential? Capturing feedback to provide real-time solutions. “If ThousandEyes can improve the quality of the internet, then we can improve the quality of life for people, and I can’t think of anything more important to get excited about each day.”
As VP of product, Joe Vaccaro’s role is about continuous improvement. “People turn to ThousandEyes to give them superpowers to gain visibility and control into every digital experience,” he said. That means helping customers see why disruptions happen and what they can do about them. Also essential? Capturing feedback to provide real-time solutions. “If ThousandEyes can improve the quality of the internet, then we can improve the quality of life for people, and I can’t think of anything more important to get excited about each day.”
From helping to set strategy, communicate direction, write specifications, prototype with design and manage backlog, the role of product at ThousandEyes is truly diverse, which is why I love it.
Murtaza Doctor
Murtaza Doctor
Lana Glatt
Lana Glatt
Joe Vaccaro
Joe Vaccaro

What are Cisco ThousandEyes Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations. We give every employee time off to volunteer in their local community.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Day off for your birthday
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
5 Cisco implemented days off a year "Day For Me"
Financial & Retirement
401(K)
401(K) matching
Employees can contribute up to IRS limits and Cisco matches their contributions dollar-for-dollar, up to 4.5 percent of eligible pay
Employee stock purchase plan
Employees who work more than 20 hours per week can purchase up to 10% of your Eligible Earnings, with an annual limitation of 25K.
Performance bonus
Charitable contribution matching
Donation match up to 25K to most non-profit organizations
Child Care & Parental Leave Benefits
Childcare benefits
Offered onsite at select Cisco locations
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
4 weeks of PTO per year
Paid volunteer time
10 days of paid volunteer time off per year
Paid holidays
Paid sick days
Company-wide vacation
Annual Cisco shut down where the entire company takes time off around the Holidays/New Year.
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Excellent medical, dental, vision, and life insurance. Generous ESPP, 401k match, hybrid work options, gym discounts, mental wellbeing, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy-friendly options (when we are in the office)!

View full list of perks + benefits
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