Inbound Service Advisor
About Orchard
Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents.
Headquartered in New York City with offices in Austin, Denver and Atlanta, and team members across the US, Orchard has over 800 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work.
What You’ll Do Here
- Be the first point of contact between homeowners and Orchard, giving them a great customer experience as you move them through the process
- Qualify and convert leads to a consultation, which is handed off to another team
- Maintain a personal database of leads to work and convert in the future
- Be comfortable working in a fast-changing environment as part of an early stage startup
- Explain our service and offerings, and answer questions from potential customers
We’d Love to Hear From You if You Have
- Excellent verbal and written communication skills
- A strong drive to deliver results and strong follow-up skills
- 1-2+ years sales, customer service, or real estate experience (preferred)
- Real estate license is preferred; if you are not yet licensed, Orchard will pay for your course and you'll be required to complete licensing requirements within 3 months of start date
- Bachelor's degree (preferred)
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Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.