Inside Sales Manager at realtor.com
The #1 pioneer in internet home search has an incredible opportunity to lead and manage a dynamic growing sales team. In this highly visible role you will have the chance to make constant data-driven decisions, be creative, and innovate through technology. The Manager, Digital Sales is responsible for managing and providing strategic direction for a sales team and for driving the organization’s sales revenue through a large volume of transactions. The candidate selected will be required to use his/her knowledge and skills to manage an outbound call center from the ground up with an emphasis on the development of a telesales focused solution based/consultative selling approach.
The successful candidate will formulate, recommend and implement policies and programs in the area of telesales in conjunction with existing small, medium and large size broker relationships to generate revenue through sales to agents. This role will also identify markets for products and services, as well as hire and train a telephone based sales force. This position is expected to aggressively expand existing relationships, manage and develop the telesales teams, and provide strategic planning and direction for the department. This position will report to the Director of Sales and will require constant interaction with the company’s Regional Sales team.
Duties and Responsibilities:
Maintain key customer relationships and develop and implement strategies for expanding the company’s customer base
Directs and motivates representatives who engage current customers, educate them on existing solutions and communicate the value of solutions in order to generate additional business
Generates revenue through inbound or outbound telesales teams managing small to mid-size Realtor, agent accounts
Improves metrics on sales and closing ratios and optimize sales cycle management
Execute against a data driven telesales plan to enhance the relationship and generate sales
Work closely with Marketing to develop and share strategies to, establish, lead programs
Work closely with the Customer Care Department to ensure training needs of customers are being met
Oversee the hiring, training, and development of an inside telesales organization
Keep Senior Management appraised through verbal and documented reports on sales volume, competitive activity, growth and expansion progress
Skills and Experience:
Minimum of 3 years experience in a sales leadership position
Requires experience developing and managing a telesales business model from the ground up with quick implementation of this strategy
Experience selling internet based advertising/technology products in a highly competitive online advertising market preferred
Proven ability to be hands-on, in the trenches, handling customer objections and closing deals
Significant sales and sales management experience in business-to-business sales
The ability to be a strong and effective personal motivator of inside sales professionals
Experience with CRM and using metrics to assess progress and success
Requires professional written and verbal communication and interpersonal skills
Willingness to work a flexible schedule and travel as necessary
At realtor.com®, we believe that everyone deserves a home of their own. We’re a community of nearly 2,000 employees who work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we’re there to lend a helping hand. Every month, over 85 million people trust us with their journey home by visiting our site and mobile apps, and we’d love to have you join our team to help.
We’ve got great offices in the U.S. and Canada with lots of sweet jobs to choose from, so we’re hoping you’ll join us on our journey to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Let’s make a difference, together. For Real.
Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.