Account Manager

Shipwell is fundamentally changing the shipping and logistics industry by building a connected platform that provides solutions for your entire supply chain. We are streamlining the way shippers, 3PLs, and carriers have operated for decades using ground-breaking technology to provide automation and workflow solutions in an established industry that comprises over 5% GDP. Shipwell created the first truly connected digital supply chain platform that provides real-time connectivity, visibility, automation, and bullet-proof APIs. We are a Series B startup that is backed by world-class investors, such as First Round Capital, Fifth Wall, and Georgian Partners. 

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us!

What you’ll do when you get here:

• Develop client relationships and design strategies to expand current business
• Perform Quarterly Business reviews with clients
• Drive profitably through effectively managing sales plan execution, supplier relationship management, A/R and A/P, claims, etc.
• Identify opportunities to leverage Shipwell’s solutions across modes and services
• Manage multiple demands and competing priorities to ensure account goals are achieved 
• Use reporting & analytics drive to drive continuous improvement
• Build loads into platform for execution
• Build and manage client quote requests
• Execute Client follow-up on Spot Quotes
• Build and manage client SOP’s 
• Be a shipping hero!

What you need to have:

• BA/BS degree or equivalent experience
• Fluent Language skills in Dutch
• 2+ years previous Logistics Account Management experience
• 2+ years Industry experience account managing SaaS and/or TMS accounts
• Strong analytical, sales and negotiating skills 
• Customer service experience 
• Keyboarding skills and computer literacy with spreadsheets, word processing, presentations and other related programs
• Dynamic, on the fly, problem solving as an independent skill
• Clear and confident communication skills
• Strong attention to detail and organizational ability
• Ability to travel

What is Preferred:

• CRM platform experience, preferably Salesforce
• Data Analyst experience
• Sales experience 

What we offer:

• 401k
• Career growth opportunities
• Friendly and inclusive company culture
• Team building events and office celebrations
• Competitive compensation with company stock options
• Company sponsored healthcare, dental, and vision insurance
• The kitchen is fully stocked with local coffee, drinks, and snacks
• An open work environment where everyone has a voice
• Subsidized gym, cell phone, learning and commuter reimbursements. Oh yeah, and entertainment reimbursement, we’ve got you covered!
• An exceptional team of passionate, bright, and inspirational coworkers