Customer Care is our passion here at LegalZoom. Our goal is to delight our Customers, resolve questions, provide additional product solutions, and always provide best-in-class Customer Care so each and every Customer leaves with the same feeling about LegalZoom that we share as a company – it’s a great place. As a Customer Advocate, you truly help lead this important task and build buzz about LegalZoom through positive Customer interactions. LegalZoom needs experienced Customer Care professionals who can deliver friendly, knowledgeable Customer Support about LegalZoom products and services. It’s a fun and fast-paced Customer Care contact center, so we need individuals with a demonstrated history of providing best-in-class customer support who can work a variety of shifts in a positive collaborative environment. You'll be expected to maintain a deep understanding of product updates and new offerings while having the ability to articulate those improvements to increase Customer awareness, as well as the ability to identify and drive cross-sell and up-sell opportunities.