Manager, Corporate Renewals

| Austin

About the Role:

CrowdStrike is seeking a Manager, Corporate Renewals to lead a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. You will proactively advocate for the customer -- focusing on high levels of adoption to ensure customer satisfaction and be responsible for all upgrades and renewals within your accounts. You will identify key MBO’s from customers to drive a roadmap, milestones and creation of customer champions as a trusted advisor.

The ideal candidate will have a strong track record of success, consultative selling approach, and hail from a SaaS or security company. You will need to be a great listener, strong communicator, as well as a curious and creative problem solver.

This role is open to candidates in Austin and Sunnyvale.

Responsibilities:

  • Conduct regular reviews of all in-quarter renewals to provide guidance and raise any challenges that need to be escalated, with increasing frequency at the end of each quarter.
  • Review of at-risk renewals to ensure that a clear understanding of the reason and actionable next steps with dates are documented. Create accountability on the team to properly address internally and with the customer.
  • Weekly reporting of Renewals metrics to management and executive leadership.
  • Ensure that renewal opportunities are mapped to appropriate Renewals Specialists.
  • Drive innovation in our systems while triaging and reporting issues with current sales tools.
  • Collaborate with Finance to ensure correct allocation and assignment of ACV.
  • Training and mentorship of new team members. 
  • Set the team standards for accountability, follow-up, escalation, work ethic, professionalism.
  • Escalate scenarios for which management intervention is required.
  • Communicate environmental trends to management including partner relationships, competitive scenarios, etc.
  • Ensure all quotes are sent out a minimum of 90 days in advance of the renewal.

Required Skills and Experience:

  • Proven success directing a team towards shared goals and objectives.
  • Track record of meeting or exceeding expectations in an individually focused, quota carrying role.
  • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements. 
  • Technical aptitude and ability to learn new concepts quickly.
  • Exceptional written and verbal communication skills demonstrated through email, conference calls, and internal meetings.
  • Must be a self-starter with the ability to work independently and in a team environment.
  • A curious nature with a desire to learn and a competitive spirit.
  • High level of comfort handling objections and negotiations.
  • Excellent time management skills.

Desired Skills and Experience:

  • Security or SaaS sales experience
  • Customer Success/Service background
  • Formal training in a recognized sales methodology
  • Prior experience using Salesforce or another CRM solution

Requirements:

  • 5 years+ or equivalent experience in consulting or account management – particularly in cybersecurity.
  • Bachelor's degree from an accredited college or university or relevant experience.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch

Jessica

SDR Manager

What does your typical day look like?

A corporate account executive is essentially a relationship manager between any organization that we're working with and CrowdStrike. We're strategic and we really dig into the current security environment of a company. Finding out what their pain points are, finding out what their goals are and then we consultatively position a solution for their

Theo

Corporate Account Executive

How does the company support your career growth?

I started off as an intern and then joined CrowdStrike as an SDR. I was quickly promoted to an SDR team lead and now I'm looking at my next possibilities. I have friends that work in other companies and their trajectory in their first entry level job can take 2-3 years. At CrowdStrike, if you prove yourself, you're fast tracked to the next role.

Marit

SDR Team Lead

How do you empower your team to be more creative?

My leadership style is to be supportive and a little bit experimental. We don't try to cookie cut our reps. We want everyone to find out what they are good at and then coach to those strengths, cover the weaknesses and help everyone find their own way to be successful.

Jack

Director Corporate Sales, East

How do you make yourself accessible to the rest of the team?

There is real cohesion and teamwork here. We're all in this open setting sharing what is working for us in real time. So I would say it's very much a team and we have a tribal knowledge atmosphere. We all help each other succeed.

Pasquale

Corporate Account Executive

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Competitive 401(k) plan.
401(K) Matching
Company Equity
RSU's are available as part of employee compensation.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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