Operations Specialist - Sales, Compeat Pay at Compeat

| Austin
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Compeat is a leading provider of SaaS fully-integrated technology solutions for the restaurant industry. We are growing exponentially and are looking for phenomenal people to grow with us. We pride ourselves on our amazing people, top-notch technology, and a fun employee-focused corporate culture.

The Operations Specialist - Sales, will provide technical sales leadership to the Sales team at Compeat. The Operations Specialist - Sales will be involved in all aspects of the sales cycle and will be a critical resource in driving new business. Working closely with Sales Managers and Account Executives this person will understand the technical requirements of prospective customers, design solutions that deliver business and technical value, provide detailed product demonstrations and deliver in-depth technical presentations to prospective customers and business partners. This position requires excellent communication (written and oral) skills, facilitation, and a demonstrated ability to work collaboratively with all levels of the organization. This position requires strict attention to detail in all aspects of your work to include project planning, project management, and time management. The successful candidate will need to demonstrate the ability to have a deep technical knowledge and a business understanding of Compeat’s payment solution, the Restaurant industry and be a technical leader in sales cycles with both prospects and customers.

Responsibilities:

Technical Pre-Sales Expertise (60%)

  • Answer all pre-sales inquiries for both sales colleagues and prospects.
  • Develop and deliver product demonstrations to sales prospects.
  • Build-out/set-up of various technical demonstration environments that reflect current Compeat Pay functionality and typical customer requirements.
  • Build, deliver and explain marketing decks regarding product ROIs to prospects.
  • Provide feature and functionality training and awareness, including video presentations, for other members of the sales team.
  • Work with prospects to understand their requirements and translate their needs into Compeat’s technical payment solution.
  • Collaborate with the broader sales team and respond accurately to functional and technical questions about Compeat Pay within an RFI/RFP.
  • Deeply understand the Restaurant market to help prospects understand the benefits of Compeat Pay.

Post-Sales Support & Account Management and Development (30%)

  • Upsell functionality (new and not yet contracted) to existing customers in collaboration with Sales team.
  • Facilitate contract process via Docusign and deliver complete package to implementation.
  • Coordinate and collaborate with other members of the Compeat Pay team to support implementations.
  • Evaluate existing customers to measure utilization and then support education interventions to ensure full features and functionality are realized to maximize enterprise value and use.

Customer Process and Product Improvement (10%)

  • Participate in improving sales support tools and the CRM to enhance collaboration among the broader sales team.
  • Contribute to streamlining Compeat Pay’s contracting process to reduce sales cycles.
  • Establish, implement, evolve, and manage an appropriate sales support methodology for Compeat’s payment solution for internal and external sales team members and partners.
  • Stay abreast of competitor’s offerings and Compeat Pay’s differentiators.
  • Work with Product Management to help them understand current market requirements and product development opportunities.
  • Support Marketing efforts on Product positioning.
  • Take part in the testing of new product functionality.

Qualifications:  

  • 2+ years of successful experience working in sales or account management in the SaaS software industry.
  • Provide technical expertise on pre-sale calls including technical discussions, demonstrations, presentations and proofs-of-concept.
  • Manage the technical aspect of the sales process by developing technical strategies and tactics for the sale of Compeat solutions and resolving all technology issues throughout sales cycle.
  • Actively team with Account Executives to develop an account plan combining business & technology strategy.
  • Provide timely, insightful feedback to the product management team about the problems customers and prospects are trying to solve and suggest products/features that we could develop to meet the market’s needs.
  • Experience and passion delivering technology solutions to all levels within an organization.
  • Strong verbal and presentation skills with the ability to tailor dialogue to targeted audiences.
  • Strong oral and written communication skills including experience writing documentation, assisting with SOW development, and corresponding with customers and vendors.
  • Strong interpersonal skills for effective communication with internal team members, customers, and business partners.
  • Consulting and troubleshooting skills highly valued.
  • Strong analytical and problem-solving skills.
  • Excellent communications skills; professional presentation skills; self-starter, cooperative attitude; team player.
  • Excellent interpersonal and time management skills.
  • Detail-oriented, multi-tasker who understands a SaaS Sales cycle and the need to meet revenue targets.
  • Must be able to learn new technologies quickly.
  • Must have and be able to maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications.
  • Payments and/or financial analysis experience preferred
  • Intuitive, self-directed and takes action. 
  • Easily adapts to changing environments and processes.

What is Compeat?

We are one vendor, one contact, one login. That is what our customers love. We are the only restaurant management software that provides a full end to end solution. From back office and accounting to workforce management and payroll, we make it simple and we integrate it all. We’ve been in business for 16 years and provide service for over 7,000 restaurants. Our customers range from restaurants with one or two shops, to hundreds of locations, from boutique fine dining to national chains, and everything in between.

Who We Are: Restaurant Peeps and Technology Geeks.

What We Do: Deliver powerful solutions that streamline restaurant operations.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • ConfluenceManagement
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Location

Compeat is located in the Domain, close to Rock Rose in the Northside. We're surrounded by retail, hotels, and our passion, bars and restaurants!

An Insider's view of Compeat

What's something quirky about your company?

Half of our senior leadership is female, which is definitely an anomaly. I think the way this has affected the culture of Compeat is extremely positive, and the dynamic it creates feels very inclusive. On a personal level, to see this kind of representation at my company makes me really proud to be here and also inspires me.

Annabelle

Implementation and Training Consultant

What projects are you most excited about?

Currently I'm most excited about Improving the way our customers can order from their vendors. Our Restaurant back office features are battle tested and have been used for millions of hours, so finding ways to continuously improve that experience and bring customers joy, cost savings and efficiencies is very rewarding.

Ben

Senior Product Manager

How has your career grown since starting at the company?

I started where lots of great people started at Compeat, in support. I was able to take more challenging projects and eventually worked my way to Technical Account Manager. Later, I was asked to move over to development, where I currently live as a database developer. Thanks to Compeat, I was able to grow and learn!

Derek

Database Developer

What makes someone successful on your team?

To be successful on the SDR team at Compeat you need to be hungry, outgoing, flexible and tactful. This is an amazing place to grow in a competitive team environment with top notch coaching.Being able to adapt and pivot in this industry is key. Here on the SDR team we are constantly looking for the BEST ways to WIN!

John (JP)

Sr, Sales Development Representative

What are Compeat Perks + Benefits

Compeat Benefits Overview

We’re restaurants peeps, and our industry pros enjoy Compeat for more than just the normal schedule (no more nights and weekends!). We offer a range of competitive benefits that keep our employees happy, healthy, and productive. Benefits include a variety of health insurance options, a generous monthly HSA contribution, a legendary 401k match, fitness subsidies, paid parental leave, sick leave, paid holidays and time off, and more. Our peer-to-peer recognition system fosters team collaboration and allows you to choose your own rewards.

At Compeat, we know our employees are the key to our success so we offer additional perks that support our fun and innovative culture. Our Culture Crew coordinates shuffleboard tournaments, weekly on-site massage therapy, organized community service opportunities, and even monthly in-house happy hours that are catered by our own talented former chefs and pastry artists. Employees enjoy kitchens stocked with snacks, cold beverages, and a state-of-the-art coffee and espresso bar.

Our offices spaces are large, mostly wall free, and decorated to inspire creativity and teamwork. The choice of formal or casual meeting spaces offers the right tone for every topic. And our casual dress code and dog friendly environment are sure to make Compeat the best place you have ever worked.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Crew is a voluntary group of employees from all across the company who meet regularly to plan everything from our monthly birthday happy hours to our annual volunteer day.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
At Compeat, our senior leadership team benefits from a 50/50 gender split.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Compeat employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $9232 monthly maximum payout.
Dental Benefits
Our dental plan covers up to 100% of expenses for preventative care (elective).
Vision Benefits
The vision benefits plan is a co-pay for annual eye exams and covers up to $130 for glasses and contact lenses.
Health Insurance Benefits
Compeat offers competitive plans based on our employee's choice.
Life Insurance
Life insurance is available up to 5 times an employee's annual salary as elected by the employee.
Pet Insurance
We offer pet insurance through Nationwide.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Compeat provides employees with a 401(k) matching plan managed by [provider]. We match 30% on the employee's contribution.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Compeat offers dependent care FSA programs.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Compeat hosts all-company volunteer days and several team outings through the year.
Game Room
Our game room includes Shuffle Board, Video Games, and other entertainment.
Stocked Kitchen
Happy Hours
Happy hours are hosted once a month to celebrate birthdays and at various times to celebrate wins and team accomplishments.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Compeat's pet policy is dog friendly daily. Hang out with the coolest pups you've ever met.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Compeat offers the ability to attend job related conferences and seminars.
Lunch and learns
Compeat hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
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