Partner Manager - Back Office, CMS, and Hosting

| Austin

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

As a Partner Manager, you will help nurture a world-class Technology Partner ecosystem to support the needs of our merchants. The primary responsibilities of this role are to manage and grow our tiered partner relationships in the following sectors: Back Office, B2B, PIM, CMS and Hosting. You will work cross-functionally to implement successful programs that ensure both partner and BigCommerce growth and success. This role will be measured against a set of success criteria, including SaaS Other revenue growth, net new MRR growth, and partner satisfaction.

What You’ll Do

  • Manage a finite and defined set of tiered Technology Partners as part of a “POD” including Sr Partner Management and Business Development colleagues. 
  • Develop success metrics for each partnership, including specific KPIs that drive merchant adoption of partner technology solutions and revenue growth for both BigCommerce and partner
  • Work closely with the Partner Marketing team to design, implement, and scale co-marketing activities for your partners
  • Closely monitor and maintain reports for all technology partners, including revenue share, sponsorships and program fees, to ensure that partners are following all program guidelines and meeting requirements
  • Own the processes and systems that set up and allow for ongoing tracking and reporting on partnership terms and KPI achievement. 
  • Support partners through BigCommerce portal updates, as relevant
  • Keep partners informed on BigCommerce product releases, especially as they relate to the partner’s ability to succeed on our platform
  • Become an expert on the BigCommerce platform, complementary ecosystem technologies, product roadmap, and company vision

Who You Are

  • 3+ years of professional experience in Sales, Account Management, Project Management, Marketing, or Business Development, ideally including direct experience in Partnership Management or Partner Marketing
  • Strong communicator, both written and verbally, with excellent presentation and client/partner relationship management skills required.
  • Results oriented with strong attention to detail, organizational abilities, ability to manage multiple projects simultaneously, and passion for getting things done right and on time required. 
  • Ability to identify and creatively solve complex problems to keep a partnership on track and drive mutual success required.
  • Ability to remain collected in a fast-paced, high pressure, dynamic environment.
  • Experience managing technology partnerships as well as designing and implementing co-marketing programs with partners to drive merchant awareness and revenue growth strongly preferred.
  • Proven record of driving productivity, growth, and profitability at scale in a high volume account program strongly preferred.
  • Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients preferred. 
  • Bachelor’s degree, ideally in business or a similar field, preferred.
  • Strong Internet, email, and electronic document management skills required. Familiarity with Salesforce.com required; Confluence and other business applications a plus.
  • Curious about technology, passionate about the future of e-commerce and eager to be part of a dynamic and energetic team within a powerful and growing company.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

More Jobs at BigCommerce27 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Project Mgmt
Sales
Content
Content
new
Austin
HR
new
Austin
Finance
new
Austin
Marketing
new
Austin
Content
new
Austin
Data + Analytics
new
Austin
Marketing
new
Austin
Operations
new
Austin
Project Mgmt
new
Austin
Marketing
new
Austin
HR
new
Austin
Finance
new
Austin
Marketing
new
Austin
Operations
new
Austin
Finance
new
Austin