Overview

The Presales Solution Consultant is the primary interface between the Sales team and the Post-Sale Operations teams (professional services, training, support, consulting services). The Presales Solution Consultant will work with prospects and sales executives to scope out customer needs for implementation, support, and ongoing consulting and create proposals tailored to the needs of each prospect. You will also capture learnings from prospects to help inform future services, support, and consulting offerings that can be developed and launched.

This position accommodates remote employees and occasional travel is required.

Responsibilities

• Act as a technical advisor during interactions with prospective clients throughout the presales process
• Seek and understand client challenges, current and future business processes, and organizational needs - and translate them into technical solutions
• Become an expert in our professional services, advanced support consulting, and training offerings and tailor packages to align with client needs and budget by identifying and understanding project scope, timelines, and solutions
• Develop key deliverables in the pre-sales and sales process including (but not limited to) architectural diagrams/workflows, hours estimates, project timelines, technical documentation, deployment strategy, etc.
• Lead and engage in client-facing conversations, including highly technical staff, business leadership, and C-level executives.
• Understand and sell the value of comprehensive implementation and support packages to budget-conscious prospective clients
• Work seamlessly with internal stakeholders from Sales, Professional Services, ASC, Training, & Support teams
• Manage multiple prospects at a time, and support all new and existing business opportunities.
• Assist in responses to RFIs and RFPs

Responsibilities & Requirements

Requirements

• Strong consulting skills, including project management and organization
• Ability to establish trust and credibility in the sales process
• Ability to handle multiple tasks simultaneously, in a highly collaborative and fast-paced environment
• Passion for customer success and positive client outcomes
• Knowledge of the human service and non-profit sector

About Social Solutions Global

Why We're Awesome

Recently named one of Built In Austin 's Best Places to Work for in Austin. At Social Solutions, we're mission focused and results oriented! We're a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Our clients affect countless lives every day. That's why we go above and beyond to provide tools to get the job done. We help non-profits get to the heart of their data so they can maximize their efforts to do even more good. We help those that are changing the world.

What You'll Get

• Amazing coworkers
• Flexible PTO
• 100% employer paid benefits for employees
• 8 hours per quarter of volunteer time
• Company sponsored events and happy hours
• Career advancement opportunities

To ensure candidate and employee health, Social Solutions is conducting the interview process remotely via Zoom for the foreseeable future. Thank you in advance for your cooperation!

In order fulfill Social Solutions' mission to "help people transform lives," we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.

To that end, we make employment decisions based on qualifications, merit, and business need. Social Solutions does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.