Professional Services Sales Specialist (Global) at ThousandEyes (part of Cisco)

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Job Title: ThousandEyes Services Sales Specialist (Global) 

 

Who We Are 

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organisations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business. 

What You'll Do 

As a ThousandEyes Services Sales Specialistyou will lead all aspects of the sales motion with respect to ThousandEyes Services and drive the execution of customer facing sales activities. You will handle services scoping, pricing and margins while working with ThousandEyes Services Delivery team, to achieve customers’ desired outcomes. 

  • You will be the global lead for ThousandEyes Services Sales 
  • You will collaborate with ThousandEyes Sales Specialists and Cisco Account teams to build and lead account plans for ThousandEyes largest enterprise accounts 
  • You will develop scalable go-to-market motions to reach customers via collaboration Cisco Services Sellers and Channel Partners 
  • You will sell solutions based on what the portfolio of service offers including ThousandEyes Professional Services and Support Services.  
  • You will drive a high attach of services rate to drive customer success with ThousandEyes  
  • You will plan and prioritize sales activities and customer/prospect contact alongside the ThousandEyes Sales Specialists 
  • You will identify customer business issues, challenges, care-abouts and determine appropriate services solutions 

Who You'll Work With 

ThousandEyes Sales Specialists, Cisco Account teams, CX Services Sellers, Channel Partners, the CX organization and Practice Delivery & internal cross-functional teams 

Who You Are 

You apply knowledge of sales trends, market drivers, and key customer issues and opportunities to do strategic account planning; establishing, prioritizing, executing, and supervising a course of action to accomplish global objectives and sales strategies; using knowledge to identify and cultivate future sales opportunities to build a strong pipeline. 

  • 5-7 years of sales experience in SaaS and/or services sales 
  • You Build Influential Relationships: Working with customers, channel partners, and Cisco account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish strong relationships 
  • You have Customer Focus: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking ownership for customer happiness and loyalty 
  • You negotiate: Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support proposals 
  • You are a Strategic Thinker: Understanding and prioritizing where to spend your time to drive the largest impact across ThousandEyes customer base. You will focus face-to-face efforts on ThousandEyes largest enterprise customers while finding ways to scale through enablement and programs to reach the rest of ThousandEyes prospects and customers. 

 

Why Cisco 

#WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! 

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!  

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes (part of Cisco)

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!

Christie

Workplace Services Manager

How does the company support your career growth?

ThousandEyes truly values its employees and that was clear to me from day one. I always thought that transitioning out of sales would be impossible without an MBA, however the opportunity was afforded to me at ThousandEyes.

Charles

Customer Success Manager

How do your team's ideas influence the company's direction?

One of our Sales DNA principles is "no limits". We demonstrate exponential thinking, we dream big, inspire our peers and act as the spark for change. I would say this is a common theme / trait across the tribe.

Luvlynn

VP, Inside Sales

How would you describe the company’s work-life balance?

I believe ThousandEyes overall culture drives a positive work/life balance. Wellness is a DNA principle of ours, and it is truly taken to heart in all sense of the word. Top down, taking time away from work to spend quality time with family and/or doing what you love is encouraged and celebrated.

Doug

Account Management Director

What are ThousandEyes (part of Cisco) Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Excellent medical, dental, vision and life insurance. Gym discounts, wellness, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy friendly options (when we are in the office)!

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