Professional Services Solutions Consultant at Procore Technologies (Remote)
Procore is looking for a Professional Services Solutions Consultant to play an integral role in supporting the sale of Procore's Professional Services. You'll leverage your deep experience leading software implementations, as well as your knowledge in SaaS to inspire customer confidence in the value of our Professional Services. As part of a growing team, you’ll scope and prescribe Professional Services offerings for clients and prospective clients to drive adoption and services revenue.
As a successful Professional Services Solutions Consultant, you’ll serve as the critical link between commitments made during the sales cycle and delivery of the services. You'll help prospects architect best practice strategies that address specific customer business needs that are practical to implement and easy to service.
This position reports to the Manager, Professional Services and will be based either in our New York, NY or Austin, TX offices, or work remotely from a US location. We’re looking for someone to join us immediately.
What you’ll do:
Uncover potential business opportunities with customer prospects through client discovery, researching and understanding prospects' go-to-market strategies, and identifying potential solution hypotheses and value drivers of our Professional Services
Solutions Design - Propose Professional Services solutions that transform the business and organizational culture of prospective customers, highlighting features and benefits
Assist Sales on new business opportunities by building proposals for RFPs, supporting sales meetings, designing and scoping services solutions for clients and prospects
Support SOW and Addendum creation by being an expert on Procore's technology and by representing the interests of customers and the Professional Services team
Review, advise, and approve the scope and cost of Procore's professional services
Drive customer satisfaction by working closely with clients during the sales cycle, early in the implementation phase, and through their transition to their assigned Customer Success Manager
Play a leading role in the development of the services team as we scale, including process, people, and technology
Formally elevate and increase the importance of Project Management skills and approaches across our international markets
Lead cross-functional initiatives, e.g., with Product, Engineering, Marketing, Customer Success and Sales departments
Build strong relationships with key members within partner organizations
Continually search for ways to improve services offerings and the methods by which customers are supported by Procore through our services
What we’re looking for:
Bachelor's degree is preferred; MA/MS/MBA degree a plus
Minimum of 2+ years of Enterprise software Implementation and/or Scoping experience with a focus on technology consulting, project management, or customer management.
Relevant experience working in Sales in one or more of the following areas: prescribing services related to upselling, cross-selling, change orders, or solution best practices
Excellent business and technical presentation skills, communication (oral & written), and relationship-building skills, across all levels of management
Current experience with presenting services options and SOWs to clients virtually and in-person
Ability to apply strategic thinking and demonstrate an understanding of requirements to execute and make decisions guided by policies, procedures, and business plan with limited guidance
Experience in the Public Sector; SLED customers such as the state of CA, TX and NY is a plus.
RFP and/or proposal writing experience preferred
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Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.