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Renewals Account Manager

| Austin

The Renewal Account Manager will be responsible for driving account renewals in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. This requires the ability to work with Sales, Customer Success Management and other functions that support customers in order to maximize the opportunity within strategic customer accounts.

At Khoros, the Renewals function is a critical element of our growth plan and a strategic focus of the executive team. This position has a tremendous opportunity to make a significant, direct impact on the success of Khoros' business objectives. 

Job Duties:

  • Responsible for customer renewals with a goal to achieve and exceed the quarterly renewal target and minimize churn
  • Ensure accuracy of a high volume of client data
  • Generate quotes and commercial contracts with accuracy
  • Own the critical path of a renewal transaction to create action and urgency in closing renewals timely and accurately
  • Identify and deliver to our Account Executives leads for up-sells for additional products or additional usage
  • Escalate customer issues to Customer Success as they arise to ensure resolution and customer satisfaction
  • Monitor overall account health and satisfaction and proactively engage internal teams to ensure that satisfaction remains high

Minimum Requirements:

  • 1-3 years of related experience supporting a sales organization in a technology company or related complex org
  • Demonstrated ability to work in a team-oriented, collaborative environment
  • Demonstrated ability to develop relationships across a wide variety of roles within an account
  • High level of accountability, proven ability to take ownership and solve problems.
  • Strong work ethic, attention to detail and ability to work independently
  • Excellent organizational skills and attention to detail; ability to manage multiple priorities and tasks simultaneously
  • Can operate in an ever-changing environment and work within tight deadlines
  • Advance skills in MS Office (Word, Excel, PowerPoint)
  • SalesForce experience a plus
  • Ability to travel up to 10%

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases


6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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