About Us:

Cart.com is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely.

Cart is seeking a Resource Manager who will be responsible for supporting the Delivery team in ongoing operations and management of project resources for client engagements. This includes but is not limited to: the strategic allocation of resources, effective communication across the delivery team and proper planning and maintenance to maximize utilization. The ideal person will be comfortable in the fast pace of an early-stage start-up.

Responsibilities

• Act as the internal early warning signal by identifying excessive or under-utilization of talent and analyzing current capacity and pipeline trends to better predict when specific roles will be at- or under-capacity.
• Recognize potential risks and dependencies relevant to resourcing work sold.
• Create, manage, and provide utilization reporting on a recurring basis; share reports across business unit leads and senior leadership while calling attention to risks and observations in an executive summary.
• Support the business with quarterly and fiscal year planning by forecasting future talent needs based on sales pipeline and revenue targets.
• Facilitate regularly occurring project profitability meetings.
• Partner with the business unit leads of each Cart product and service line to solve for talent gaps, and coordinate with the People Team to kick off recruitment efforts.
• Participate in forecasting calls and monitor sales pipeline and activity to forecast work to be sold and talent needs.
• Assign resources needed for technical work sold and consult with business unit leads for assignment of account management and other specific roles.
• Coordinate the internal hand off between Sales and Delivery for every deal closed, and assist in day-to-day resource communication and scheduling with relevant stakeholders across the Delivery team.
• Act as the internal owner of the resource management system to establish best practices for configuration and use. Support ongoing maintenance and updates of the system as needed.
• Monitor for time tracked and audit tracked time on a regular basis and coordinate with business unit leads and senior management for escalations and change management.
• Keep resource management system up to date as new talent is hired or transitioned into different roles.
• Keep the skills list associated to each team member up to date in the resource management system, including reflecting current certificates.
• Support Delivery internal initiatives as needed for employee training, reporting, and other administrative tasks.
• Manage special projects and other duties as assigned. 

Required Experience

• 5+ years experience in resource management, project management, or operational business required.
• Bachelor’s in Business Administration, Communication, Marketing, Computer Science or related field.
• Experience with a resource management system.
• Strong organizational skills and detail-oriented mindset.
• Demonstrated success in working in a fast-paced, team-oriented environment.
• Ability to manage and prioritize multiple projects at a time.
• Ability to identify creative solutions.
• Strong communication skills.

Bonus Points

• Experience in a resource or project management role within a services-based organization such as a large-scale agency.
• Process knowledge in the areas of ecommerce store/website migrations and ecommerce store/website builds.
• Jira and Confluence experience.

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OUR CORE VALUES:

These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:

WE ARE OBSESSED WITH BRANDS

We live for brands and are fanatical about their success.

WE THINK BEYOND THE BOX

We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

WE DON'T GIVE UP

No one expected this to be easy. We are resilient— we dig in and keep going.

WE SPEAK UP

Every person here has an obligation to question norms, voice concerns, and offer their perspective.

WE WORK TOGETHER

We work with integrity and respect, ask for help, and extend the same help to others.

WE ARE HUMAN

Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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