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Retail Operations Manager

| Austin

About Kendra Scott: We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Position Overview:
We have an exciting opportunity to support the rapid growth of our stores at the Home Office in Austin, TX! Reporting to the Director of Retail Operations, our Retail Operations Manager will work cross functionally at the Home Office to create and manage processes and procedures as it pertains to our retail stores. This role combines the need for proven retail experience and exceptional collaboration skills to oversee the successful implementation of operations in store.
Responsibilities:
Operations
• Manage daily operations as it pertains to the stores and Retail Operations department
• Field operational inquiries from the stores
• Partner with cross functional departments at the Home Office to manage operational strategy and execution across all stores
• Partner cross functionally with the Distribution Center and Procurement to manage supply strategy and execution across all stores
• Assist with special projects as needed
Labor/Expense Management
• Strategic evaluation of Payroll/Labor Expenses; driven to find ways to maximize effort and expenses
• Manages hours allocation and labor budgeting (Floor Set, Training, Special Projects etc.)
• Proactively identifies needs, risks and relevant mitigation strategies
• Partners with Retail Ops Analyst to provide expense reporting
• Approves store expense request and tracks monthly budgets
Inventory
• Partners with cross functional departments at the Home Office to manage inventory accuracy strategy and execution across all stores including Merchandising, Planning & Allocation, and the Distribution Center
• Assists in determining launch and replenishment in store delivery cadence
• Assists with inventory processes and schedule including cycle counts and physical inventory
• Assists in determining inventory operational direction as it pertains to initiatives and promotions
Events & Marketing
• Partners cross functionally with Marketing regarding initiative logistics across all stores including collateral quantities and distribution
• Manages and maintains event tracking system across all stores
• Partners cross functionally at the Home Office with Accounting to review Kendra Gives Back check submissions
Our Ideal Candidate Will Have:
• Bachelor’s degree
• 7 + yrs. relevant experience, preferably in retail
• Strong analytic capability and attention to detail
• A proven ability to break down larger initiatives into consumable achievable tasks to achieve departmental and company objectives
• Ability to clearly articulate plans and ensure team is aligned
• A solutions-oriented mentality with a data driven approach
• Proficiency with Microsoft Office including Office 365, Word, Excel, and PowerPoint
• Proficiency with Adobe Acrobat
• Experience with KWI POS and back office functionality
• Experience with Oracle POS and back office functionality
• A growth mindset: track record of leveraging past learnings, encouraging new ideas and smart risk taking in self and others
• Strong communication skills with a proven ability to build cross functional partnerships to make effective decisions collaboratively
• Strong written communication skills with the ability to create new training content for the Retail Team.
• High commitment to employee growth and development: empowers team and defines success as having a significant impact on other’s careers
• A shared appreciation for our 3 core values of Family, Fashion and Philanthropy

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • SCSSLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Salesforce Commerce CloudFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableuAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ListrakEmail

Location

Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.

An Insider's view of Kendra Scott

What’s the vibe like in the office?

Our Home Office vibe is exactly how it sounds- it feels like home. It's exciting because you never know what daily surprises are in store-Kendra could be walking around in a unicorn costume giving everyone hugs or our Fun Committee may be hosting a happy hour in the cafe to relieve the stress of a busy week. This place is truly one of a kind!

JJ

Store Technology Analyst

What projects are you most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.

Kirsten

eCommerce Merchandising & Email Marketing Manager

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.

Laura

Talent Acquisition Specialist

How do you empower your team to be more creative?

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.

Kendra

Founder and CEO

What projects are you most excited about?

All of them! I just finished a new warehouse management system implementation and we have a roadmap full of system investments slated for 2018, all of which are critical to fuel our continued success! I love that I get exposure to ALL systems at Kendra Scott, including ERP, POS, WMS, & E-comm- experience I'd be hard pressed to gain anywhere else!

Gale

Program Director

What are Kendra Scott Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking

Additional Perks + Benefits

At Kendra Scott we believe in treating our employees like family, and supporting those with families of their own. We proudly support work-life balance through our unique culture and perks. Our robust benefits package includes 100% paid parental leave and matched 401K, while our workspaces are personally designed by Kendra to inspire creativity and collaboration – a home away from home. With a complimentary nail bar, on-site gym, juice bar and kids’ game room, our workspaces put our Family pillar into action. Our work culture promotes healthy living, flexibility to raise a family, and inspiring relationships.

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