Description

Sales Specialist – Live Chat

At LegalZoom, we’re passionate about our customers because we know our products and services help achieve their dreams. Our Sales Live Chat team helps our customers identify needs and is able to guide the customer through their purchase process through our website to provide added value

Our ideal Sales Specialist – Live Chat has a proven track record of providing world-class customer experience and has a demonstrated history of being able to articulate complex concepts in a written format.

What you’ll do:

• Communicate benefits and sell LegalZoom services to clients over Live Chat feature, while making outbound calls to complete purchase as needed.
• Focus on both qualitative and quantitative sales.
• Demonstrate an ability to multi-task and self-manage.
• Effectively manage your time to meet or exceed efficiency and output expectations.
• Communicate customer trends, questions, and issues to leadership so they can be addressed.
• Collaborate with teammates as well as legal and marketing to add or enhance approved customer-facing language.
• Consistently meet or exceed quota-based company performance metrics.

Qualifications:

• Ability to communicate complex processes and products clearly and concisely in a written format
• High computer literacy – able to maneuver through multiple systems and tasks simultaneously
• Previous experience in corporate sales preferred
• BA/BS degree preferred

LegalZoom is an Equal Opportunity Employer, dedicated to diversity.