Sales Development Representative - SaaS

Are you passionate about selling SaaS solutions to an industry that thrives on providing best in class service and an amazing experience to all its customers? Do you have a passion for the eCommerce Logistics industry and making it better? We have the solution!

Company Overview

ShipperHQ is a bootstrapped startup located in Austin, TX making a big impact in the eCommerce shipping space. We are a premier shipping experience manager for eCommerce sites, selling to clients large and small around the world. We have a fantastic reputation and are recognized for our high-quality service. Our SaaS product, ShipperHQ, launched in 2015 and is growing quickly.

We have 40 staff spread across the UK, Australia, and the US. 33 members are based in Austin, TX. We are expanding our US office and are now looking for local staff to support ShipperHQ's growth. We are seeking an outgoing individual with a positive attitude that is willing to grow with the company. Currently we are all working remotely. 

Job Overview

Seeking a Sales Development Representative (SDR) with a background SaaS sales with the desire to work their way up to Inside Sales Representative. Opportunity to get in on the ground floor with a fast-growing startup and a leader in the e-commerce shipping technology space.

Looking for a driven and determined individual who will focus on the qualification and nurturing of new business opportunities for our Sales Team. We are looking for hardworking people to convey the value of ShipperHQ to Store Owners, Directors and C-Level executives of the businesses we sell to and will benefit from our product.

Successful candidates must have a strong work ethic, passion to be part of ShipperHQ, and the drive to not only meet but exceed sales targets. Working closely with our Management team and our Senior Sales people will give you the opportunity to develop and continue to develop your career in sales. You will learn from the best by working alongside the top performers on the sales team along with sales leadership. Self-motivated hustlers looking to grow their career in software sales are an ideal fit for this position.

Day-to-day, you’ll uncover customer pain points, build out our solution to match their needs & present the value of our industry-leading technology. It’s satisfying and enjoyable, and you’ll never be bored.

The role is as an Sales Development Representative to contribute in the following areas:

• Proactive outreach & qualification of inbound trial customers
• Handling Churn conversations with customers, turn them into long-term customers
• Gathering customer requirements
• Fielding inbound sales calls, emails & live chat inquiries
• Schedule handover to Account Executives
• Nurturing customers through Free Trial to Paid Subscriber

The ideal candidate would have the following experience:

• 1+ Years in a SaaS sales role, focused on inside sales
• 2+ Years of experience in Customer Service
• Experience in and knowledge of eCommerce and the eCommerce software landscape
• Experience with sales processes and funnel management

The ideal candidate would have the following qualities:

• Highly motivated and willing to wear many hats, we’re a fast-paced startup and work as a team to support our growth, so you’ll often get tasks that aren’t directly related to your job function
• Critical thinker, you don’t just look at what we’re doing today, but are constantly thinking about ways we can improve to supercharge our growth
• Enjoy getting technical, our salespeople aren’t engineers, but we are problem solvers and sometimes those problems can be very complex. Don’t expect to just read from a script.

This is a highly fast paced environment where demands are high and staff are relied on to use their intelligence. For the right candidate with the right attitude there are fantastic opportunities for career progression into software development, management and/or other areas. You will learn more at ShipperHQ in a year than in 3 years at other companies, we are agile, run fast and play hard.

Some perks:

• Work with a collaborative and motivated team with the ability to tie results in the organization directly to your actions.
• 22 Days off PTO
• Travel Available to Conferences

Logistics:

• Experience working in SaaS Sales is preferred
• This is a full-time position working in our Austin Office
• $30,980 - $45,000 a year

COVID-19 considerations:
ShipperHQ has been remote since March 2020, we will continue to operate as a remote company until it is safe to reopen our office.