Sales Engineer - Austin, TX at DISCO

| Austin
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The Sales Engineer, serving as a product expert, is responsible for providing current and prospective clients with technical and workflow sales consulting support over the course of the customer lifecycle. 

Sales engineers act as the technical liaison between our clients and cross-departmentally between Sales, Client Success, Product and Marketing stakeholders. This role is charged with fully understanding customer requirements, presenting DISCO solutions and services, providing workflow recommendations and generally supporting the pre-sales function of domain expertise throughout the client buying life-cycle. 

The Sales Engineer will additionally serve as a lead point of contact for scoping and managing pre-sales product assessments including deep-dive education and proofs of concept. When responding to RFI/RFP and InfoSec inquiries, the Sales Engineer will be responsible to lead the research and response efforts related to product, service and security content. 

Who You Are
  • 5+ years of experience in the eDiscovery industry relating to sales, technical pre-sales, consulting or project management experience - preferably with software or service provider experience
  • Strong knowledge of eDiscovery from law firm and corporate legal perspectives
  • Must have hands-on experience with administration ediscovery processing and review platforms
  • Ability to quickly grasp technical concepts and translate technical verbiage into easily understandable language for customers
  • Knowledge and experience in cross-functional sales management methods and techniques
  • Strong organizational, presentation, and customer service skills
  • Skill in planning and preparing written communications
  • Service awareness of all organization’s key services for which support is being provided
  • Ability to travel domestically (25 - 50%)
Nice-to-haves 
  • Experience with forensics and managed review services
  • Substantial experience working in enterprise-type software sales or consulting environment
  • Implementation and training experience
  • Project management experience involving supporting end-users
  • Ability to operate independently with a high degree of energy, enthusiasm, and flexibility
What You'll Do
  • Provide exemplary product demonstration skills with the ability to craft realtime value propositions based on client persona’s and in-meeting feedback
  • Support all product-related field enablement efforts including demo certification preparation of new and existing sales team
  • Collect business and technical information from clients regarding requirements and leverage DISCO stakeholders to support account acquisition and growth plans
  • Actively participate in sales calls involving complex technical and workflow requirements
  • Collaborate with field reps and sales leadership on deal cycles to build and deliver an effective close strategy 
  • Act as a technical consultant to the DISCO client base in explaining product capabilities, limitations, and implementation requirements and describing technical tradeoffs and implementation alternatives
  • Scope and develop product evaluation plans, based on client-defined success criteria, to deliver revenue-generating opportunities along with field teams. This includes deep-dive demos, hands-on training, and proofs of concept.
  • Effectively articulate the competitive value of disrupting and emerging ediscovery technologies to end-users and decision-makers
  • Ownership of client questionnaire processes including the ability to liaise between clients and DISCO’s internal teams such as Product, Client Success, and Marketing.
  • Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to internal stakeholders.
  • Use industry knowledge and language to illustrate our solutions, supporting and empowering the existing customer sales teams.
  • Participate in pre-sales meetings on-site or at customer locations as needed. Provide candid and helpful feedback to colleagues which can be used to improve all future field efforts.
About DISCO

DISCO is a recognized leader in legal technology — and we’re just getting started. 

Founded in 2012, DISCO’s mission is to create great technology to modernize the practice of law. Our solutions apply artificial intelligence and cloud computing to help lawyers and legal teams improve legal outcomes for their clients. Corporate legal departments, law firms, and government agencies around the world use DISCO as their ediscovery solution for compliance, disputes, and investigations.

Annual company revenues have more than doubled every year since our founding. We have raised more than $135 million in venture capital, more than any other enterprise legaltech company. We are using this investment to accelerate growth in the $12.5 billion ediscovery market — and to expand our platform beyond ediscovery, applying our unique combination of world-class engineering and deep legal expertise to build products that will transform other areas of legal practice. We opened our London office in 2018 and have plans to further expand our presence outside the United States.

Are you ready to revolutionize the practice of law? Join us!

Perks of DISCO
  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401K
  • Competitive salary plus discretionary bonus and equity
  • Flexible PTO 
  • Free catered lunches every day as well as free snacks and beverages 
  • Opportunity to be a part of a startup that is revolutionizing the legal industry
U.S. Equal Employment Opportunity/Affirmative Action Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TorchFrameworks
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

We're located in Westlake, off loop 360. Our office is near rolling hills and we have a great office balcony where we can work and enjoy the view.

An Insider's view of DISCO

What are some social events your company does?

I'm part of an employee group called the DISCO Ambassadors. We represent employees’ voices, interests, and opinions and help them connect, especially as we are growing quickly. We have happy hours, executive Q&As, yoga classes, sports teams, and are working on more to encourage cross-functional collaboration and drive our company culture.

Zach

Manager, Sales Development

How do you make yourself accessible to the rest of the team?

I put real effort into staying close to my team. When I joined DISCO, I scheduled meetings with each team member and I meet with each new hire class. They know I have an open door policy and will support their growth at DISCO. I do weekly standups to share recognition and updates, as well as hold quarterly focus groups to gauge how we are doing.

Tim

VP, Lead Generation and Inside Sales

What’s the vibe like in the office?

Our Product Delivery team is made up of people who are very smart and passionate about their craft, whether it's software engineering, product management, or design. These folks come into the office energized by the challenge of solving hard problems. They love what they do in our open and collaborative space where they make amazing software.

Ariel

Engineering Office Manager

What are DISCO Perks + Benefits

DISCO Benefits Overview

DISCO knows its employees and their embrace of the inventor's spirit is the secret of our success. Our focus is keeping DISCO a great place to work, which includes providing benefits and perks that help our employees live up to their potential.

Culture
Volunteer in local community
DISCO Cares was born out of Hurricane Harvey rescue and rebuild efforts. It's driven by our employees and supported by our leadership. We donate time, money, and technology to local charities.
Partners with Nonprofits
DISCO Cares works with Explore Austin on mentors and needed equipment. We also partner with the Capital Area Food Bank, the Salvation Army, and others in our local communities.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DISCO employees who have elected to have an FSA can contribute up to $2650 annually.
Disability Insurance
Dental Benefits
Our dental plan has a $0 premium for the employee, with a reasonable monthly premium up for additional family members.
Vision Benefits
Our vision plan has a $10 copay for annual well vision exams and an $180 allowance for glasses and $150 allowance for contact lenses.
Health Insurance Benefits
DISCO offers a variety of health insurance plans. Our high deductible plans cover 100% of the employee's premium with an HSA and we also provide PPO/FSA plans.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
DISCO offers a dependent care FSA where employees can contribute up to $5000 tax-free dollars towards child or elder care.
Generous Parental Leave
Flexible Work Schedule
DISCO provides employees with a work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes full-time work from home for positions like our Regional Sales Executives and work remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
DISCO offers pre-tax commuter benefits for employees where transit and parking are relevant costs.
Free Daily Meals
Austin employees get free lunch on Monday-Friday.
Stocked Kitchen
DISCO has a well-stocked kitchen including healthy snacks, sodas, coffee, cold brew, and Topo Chico.
Some Meals Provided
Austin employees get free lunch on Monday-Friday.
Parking
We offer employees free on-site garage parking.
Recreational Clubs
Seasonal sports/fitness groups like kickball, with yoga at the office year-round
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
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