Sales Engineer at Khoros

| Austin
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At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Google, Microsoft, Disney and Sprint.

We are looking for a stellar Sales Engineer that will be responsible for creating clear and concise presentations and demonstrations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our clients is a key component of this position. The ideal candidate will be located on the East coast as she or he will support the East region.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: Microsoft, Google, and AirBnB (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.

RESPONSIBILITiES:

  • Works with potential and existing customers in a pre-sales capacity
  • Presents solution concepts to technical and non-technical customers
  • Demonstrates Khoros products to customers and prospects onsite or remotely via web conference
  • Create strategic business reports providing clients with meaningful, actionable insights about their brand, products, or campaigns
  • Summarize key trends and insights, including the ability to make decisions around what delivery method is best to showcase the right results
  • Partners with sales representatives to respond effectively to issues and opportunities.
  • Works in conjunction with sales and sales operations to develop timely and professional responses to assigned sections of RFPs' and RFIs'.
  • Develops and maintains competitive technical knowledge of the Company's top 5 competitors.
  • Conducts in-depth functional evaluations of customer requirements and business objectives.
  • Articulates customer requirements to Implementation team to ensure a smooth transition from Sales to Services and to ensure successful customer implementation of Khoros products.
  • Become an active, integral part of sales strategy and execution
  • Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
  • Develops and delivers compelling custom demonstrations to highlight product value to a specific customer

REQUIREMENTS:

  • 1-3 years of relevant sales engineering experience
  • Ability to quickly establish rapport and build relationships
  • Ability to read situations and people and react accordingly
  • Willing to travel as required (up to 50% domestically)
  • Corporate or Enterprise Social Media Management, listening, marketing automation, or research experience.
  •  Experience with solution selling
  • Ability to demonstrate software products and technologies effectively to audiences of varied technical knowledge
  • Comfortable and effective while collaborating within a team environment
  • Self-starter with excellent written, verbal and interpersonal communication skills
  • Strong ability to create sales presentation messages, positioning statements, and other sales collateral.
  • Strong ability to position and demonstrate business applications by showing key business flows and product differentiators.
  • Demonstrated ability to gather information about a business need, rapidly analyze the contents, and determine the best possible solution.
  • Self-starting, proactive, and resourceful
  • Must be able to clearly articulate needs, define goals, and continuously look for new ways to deliver concise information
  • Comfortable working under pressure to meet deadlines
  • Ability to quickly change focus to meet deadlines and special report requests
  • Education: Bachelor's Degree or equivalent experience

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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