Sales Operations Analyst (Remote)
About ThousandEyes
The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business
About the Role
ThousandEyes is seeking a highly motivated Sales Ops Analyst to support the growth of our sales teams within the company. This position will be joining the Sales Operations team and will partake in all aspects of the sales order management process with a keen focus on accuracy, timeliness, and completeness as well as jumping onto ad-hoc projects as needed (we have many!). You will also partner with and have visibility to the entire sales team, sales leadership, sales & business operations as well as cross-functionally with finance and legal to identify business trends and opportunities, design optimal workflows, and introduce innovative capabilities to the business. This position requires an individual who is team-oriented and driven to produce high-quality results. This is an opportunity to join a talented team, be supported by a great culture, and have a direct impact on company success.
Responsibilities
Become a Subject Matter Expert for CRM, Configure, Price, Quote (CPQ), and renewals processes
Partner closely with major business functions across the quote to order life cycle including Product, Finance, Sales, and Legal to resolve order questions and process orders quickly without errors
Proactive identification of issues, and ability to drive remediation and/or mitigation initiatives utilizing data, tools, and cross functional relationships/processes
Work closely with the sales team to process day-to-day requests, including creating customer-facing quotes, approval requests, reporting, dashboards and overall deal support.
Generate regular and ad-hoc metrics for the sales team to report on key business drivers and regional performance. Analyze trends related to organizational performance in order to direct the organization's resources and identify organizational needs. Make recommendations back to the business based on trends.
Provide data driven reports and analysis to support decision making and drive actionable improvement opportunities.
Debug provisioning errors, execute orders, and ensure bookings hygiene
As a problem solver you will dig into data to find root causes, identify trends, uncover blind spots, and help to answer questions about the customer experience
Manage contact lists and ensure that Salesforce.com data is up to date by auditing data for consistency
Ensure effective and efficient use of Salesforce.com including administration, user setup, and adoption
Assist with ad-hoc reporting and operational tasks.
Qualifications
2+ years experience working in Sales Operations, Sales, or a similar analytical role
At least 1 year of Salesforce. Salesforce CPQ (Steelbrick) experience is preferred
Solid control of MS Excel and comfortable working with large data sets, able to draw conclusions
Familiarity with SaaS business metrics is preferred
Positive attitude with the ability to adapt to changing circumstances. Self-motivated with a strong work ethic and able to drive results independently.
Accountable with strong attention to detail in a fast paced environment
Experience working as an analyst in operations supporting a Sales or Customer Success team
Strong analytical and problem-solving skills; ability to distill complex issues into structured frameworks and communicate actionable insights
Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.
We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
