Sales Operations Analyst

| Austin
Employer Provided Salary: $60,000-$70,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Overview
At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with companies like Samsung, HP, Sony and Visa.
Khoros is looking for a strategic Sales Operations Analyst to work with our sales organization to gather, analyze, map and align the requirements for the deployment of new functionality or enhancements within our Salesforce.com ecosystem and other analytical tools to meet key business objectives.
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Responsibilities

  • Designing, improving and producing regular deliverables to Sales Leadership, including forecasts, results, benchmarks, scorecards, leaderboards.
  • Building trusted-advisor relationships with Sales Leadership.
  • Supporting and improving the pipeline metrics insights and reporting cadence.
  • Taking requirements from field sales teams of reporting necessary for their roles and developing the standard package of SFDC reports per role.
  • Maintaining and improving quota modeling processes and metrics.
  • Developing sales operations training process and documentation for SFDC.


Qualifications

  • Strong written and verbal communication skills.
  • High level of professionalism, empathy, positive energy, and decisiveness to make things happen.
  • Dynamic thinker who can go big to connect the dots, and also dig into the details of the deliverables.
  • Passion for identifying root causes and recommending solutions.
  • Effective in sometimes ambiguous data within a fast-changing environment, tight deadlines and priority changes with multiple stakeholders.


Our Ideal Candidate:

  • Proven record of synthesizing large amounts of structured and unstructured data into easy-to-understand insights tailored for diverse audiences.
  • Proven record of maintaining a global perspective - seeing beyond current issues in order to understand downstream impacts of decisions and directions.
  • Excellent project management and consultative skills.
  • SFDC high familiarity and system understanding.
  • Outstanding Excel/Sheets proficiency, accuracy, and speed.


The base salary range for this role is $60,000 - $70,000 with a 5 - 10% Bonus. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications. Your actual pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more.
At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.
Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
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Location

Khoros’ headquarters is in Northwest Austin. As a flex-first company, we offer our employees the flexibility to work remotely, in-office, or a combination of the two.

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