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Sales Operations Analyst

| Austin

At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Google, Microsoft, Disney and Sprint.

Khoros is looking for a strategic Sales Operations Analyst to work with our sales organization to gather, analyze, map and align the requirements for the deployment of new functionality or enhancements within our Salesforce.com ecosystem and other analytical tools to meet key business objectives.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: Microsoft, Google, and AirBnB (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.

RESPONSIBILITIES:

  • Maintain, improve and produce internal sales forecasts, scorecards, leaderboards in W/M/Q cadences.
  • Maintain and improve quota modeling processes and metrics
  • Manage headcount tracking changes and create views that inform sales leadership.
  • Support and produce weekly, monthly and quarterly sales reporting deliverables to Sales organization
  • Build and maintain sales productivity, attainment, commissions benchmarks and reporting processes
  • Support and improve the pipeline metrics insights and reporting cadence
  • Develop sales operations training process and documentation for SFDC
  • Take requirements from field sales teams of reporting necessary for their roles and develop the standard package of SFDC reports per role.

REQUIREMENTS:

  • 1-3 years of experience in a sales operations role
  • Passion for identifying the root cause of problems, and an ability to identify, propose, and recommend innovative solutions to diverse stakeholders
  • Proven record of maintaining a global perspective - seeing beyond current issues in order to understand downstream impacts of decisions and directions
  • Broad-minded, with scrupulous attention to detail and desire for end-to-end ownership of deliverables
  • Strong business acumen and consumer focus with demonstrated ability to think strategically and act tactically, with a strong sense of urgency to resolve issues
  • Excellent project management and consultative skills
  • Able to work effectively on sometimes ambiguous data and constructs within a fast-changing environment, tight deadlines and priority changes
  • A strategic thinker who can "connect the dots"; of the bigger picture, as well as being comfortable in the details of the deliverables
  • Self-motivated, driven individual who is comfortable working in a global, fast-paced, often ambiguous environment with the ability of working with multiple cross functional teams
  • SFDC high familiarity and system understanding
  • Outstanding Excel proficiency, accuracy and speed
  • Outstanding written and verbal communication skills
  • High level of professionalism, energy and sense of urgency to "make things happen"
  • Team player with a positive attitude, strong sense of empathy and ability to be decisive

At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Google, Microsoft, Disney and Sprint.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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