Sales Operations Analyst

| Austin
Sorry, this job was removed at 11:41 a.m. (CST) on Tuesday, April 2, 2019
Find out who's hiring remotely in Austin.
See all Remote Sales jobs in Austin
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Google, Microsoft, Disney and Sprint.

Khoros is looking for a strategic Sales Operations Analyst to work with our sales organization to gather, analyze, map and align the requirements for the deployment of new functionality or enhancements within our Salesforce.com ecosystem and other analytical tools to meet key business objectives.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: Microsoft, Google, and AirBnB (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.

RESPONSIBILITIES:

  • Maintain, improve and produce internal sales forecasts, scorecards, leaderboards in W/M/Q cadences.
  • Maintain and improve quota modeling processes and metrics
  • Manage headcount tracking changes and create views that inform sales leadership.
  • Support and produce weekly, monthly and quarterly sales reporting deliverables to Sales organization
  • Build and maintain sales productivity, attainment, commissions benchmarks and reporting processes
  • Support and improve the pipeline metrics insights and reporting cadence
  • Develop sales operations training process and documentation for SFDC
  • Take requirements from field sales teams of reporting necessary for their roles and develop the standard package of SFDC reports per role.

REQUIREMENTS:

  • 1-3 years of experience in a sales operations role
  • Passion for identifying the root cause of problems, and an ability to identify, propose, and recommend innovative solutions to diverse stakeholders
  • Proven record of maintaining a global perspective - seeing beyond current issues in order to understand downstream impacts of decisions and directions
  • Broad-minded, with scrupulous attention to detail and desire for end-to-end ownership of deliverables
  • Strong business acumen and consumer focus with demonstrated ability to think strategically and act tactically, with a strong sense of urgency to resolve issues
  • Excellent project management and consultative skills
  • Able to work effectively on sometimes ambiguous data and constructs within a fast-changing environment, tight deadlines and priority changes
  • A strategic thinker who can "connect the dots"; of the bigger picture, as well as being comfortable in the details of the deliverables
  • Self-motivated, driven individual who is comfortable working in a global, fast-paced, often ambiguous environment with the ability of working with multiple cross functional teams
  • SFDC high familiarity and system understanding
  • Outstanding Excel proficiency, accuracy and speed
  • Outstanding written and verbal communication skills
  • High level of professionalism, energy and sense of urgency to "make things happen"
  • Team player with a positive attitude, strong sense of empathy and ability to be decisive

At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Google, Microsoft, Disney and Sprint.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

Khoros’ headquarters is in Northwest Austin. As a flex-first company, we offer our employees the flexibility to work remotely, in-office, or a combination of the two.

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about KhorosFind similar jobs