Sales Operations Analyst

| Austin

Khoros is looking for a strategic Sales Operations Analyst to work with our sales organization to gather, analyze, map and align the requirements for the deployment of new functionality or enhancements within our Salesforce.com ecosystem and other analytical tools to meet key business objectives

What you'll be doing:

  • Maintain, improve and produce internal sales forecasts, scorecards, leaderboards in W/M/Q cadences.
  • Maintain and improve quota modeling processes and metrics
  • Manage headcount tracking changes and create views that inform sales leadership.
  • Support and produce weekly, monthly and quarterly sales reporting deliverables to Sales organization
  • Build and maintain sales productivity, attainment, commissions benchmarks and reporting processes
  • Support and improve the pipeline metrics insights and reporting cadence
  • Develop sales operations training process and documentation for SFDC
  • Take requirements from field sales teams of reporting necessary for their roles and develop the standard package of SFDC reports per role.

What you'll need to be successful:

  • Strong analytical skills with proven record of synthesizing large amounts of structured and unstructured data into easy to understand insights tailored for all relevant audiences to solve business problems
  • Passion for identifying the root cause of problems, and an ability to identify, propose, and recommend innovative solutions to diverse stakeholders
  • Proven record of maintaining a global perspective - seeing beyond current issues in order to understand downstream impacts of decisions and directions
  • Broad-minded, with scrupulous attention to detail and desire for end-to-end ownership of deliverables
  • Strong business acumen and consumer focus with demonstrated ability to think strategically and act tactically, with a strong sense of urgency to resolve issues
  • Excellent project management and consultative skills
  • Able to work effectively on sometimes ambiguous data and constructs within a fast-changing environment, tight deadlines and priority changes
  • A strategic thinker who can "connect the dots"; of the bigger picture, as well as being comfortable in the details of the deliverables
  • Self-motivated, driven individual who is comfortable working in a global, fast-paced, often ambiguous environment with the ability of working with multiple cross functional teams
  • SFDC high familiarity and system understanding
  • Outstanding Excel proficiency, accuracy and speed
  • Outstanding written and verbal communication skills
  • High level of professionalism, energy and sense of urgency to "make things happen"
  • Team player with a positive attitude, strong sense of empathy and ability to be decisive

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide breakfast tacos on Tuesday with light breakfast items available everyday (yogurt, etc.). Employees get free lunch on Monday, Wednesday, Thursday and we have lunch drop available Tu and Fr.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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