Sales Operations Analyst at Realtor.com

| Austin
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Location: Austin, TX; Scottsdale, AZ; Westlake Village

Job Description:

Reporting to the Director of Sales Operations, the Sales Operations Analyst, and in support of the leadership of designated Sales designated Revenue sales vertical(s) to manage their day-to-day operations and support needs of the business. The Sales Operations Analyst will help build, develop and enhance systems, processes, and support models with the support of internal and external peer groups to build a successful sales and support structure.  They will create, use, and leverage data to make data-driven decisions to optimize the operational and performance outcomes. The role will work with the Director of Sales Operations to define, prioritize, and project manages work requiring other internal support teams to deliver. The role will work closely with their internal customers to understand key business drivers, challenges, and KPIs to be able to respond to high-priority needs and proactive recommendations on solutions to influence business outcomes.  The overall goal of the Sales Operations team is to provide the CRO sales and support channels with effective tools, processes, and information to effectively sell products and services.  The role serves an integral role in providing administrative support in a variety of sales and marketing operation activities.  

 

Primary Areas of Responsibility

  • Campaign and Lead Management: Assist in the development and administrative support of our sales lifecycle including creating sales campaigns, routing of leads, analysis on promotions, processing service requests, and managing DocuSign requests.
  • Pricing and Promotions: The backup person for all Sarbanes Oxley documentation including rate card and new product launch sign-off forms, process flows, and audits.
  • System and Process Design: Assist in the quality assurance testing of deployment of new products, IT upgrades to systems, creation of new processes, and migration to a new CRM system.
  • Escalation Management: Provide troubleshooting support related to system access, CRM and sales tools errors, order entry issues, commission challenges, and general sales operations issues.
  • Resource Planning and Scheduling: Collaboration with sales and technology to roll out new systems, new products, new search and reporting tools to help the sales team generate revenue and improve the sales process
  • Event Planning: Assist in the administration, development, and post-event tracking of sales operations activities in support of processes for the local and national trade events. As needed provide detailed post-campaign reporting sales to measure the overall success of trade shows, non-trade show events, franchise events, and webinars. 
  • Legal: As needed research and provide data and reporting on sales, process (SOPs), and programs
  • Reports and Dashboards: Develop reports and dashboards to ensure business objectives are being met. Conduct various queries and filters on data sets in Excel and Salesforce to provide key data points and analysis.
  • Data Sourcing: Procure, extract, and integrate data from external sources to create customer segmentation for call and email campaigns. 
  • Project Management: Facilitates successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process is in place for launch. Fosters an organization of continuous process improvement. 
  • Process Monitoring and Improvement: Regularly monitor and analyze the customized sales operations tools to ensure that they functioning and configured properly. Identify opportunities for sales process improvement. 
  • Cross-Functional Teamwork: Work closely and collaborate with multiple departments such as customer care, marketing, sales, and enterprise systems to support strategic initiatives including document project requirements, managing project lists and data requests, mock-up the proposed solution, handoff requests for development, meeting with stakeholders, and training of sales teams.
  • DSC On/Offboarding: Facilitating updates to DSC change of status including activating/deactivating sales system access, account moves, phone setup, email distribution list set up, cube moves, etc.

 

Qualifications: 

  • College degree preferred.
  • Previous experience in Sales Operations or Marketing  
  • Familiarity with real estate industry, online marketing/media company experience a plus
  • High proficiency with MS Excel, Word, and PowerPoint
  • Ability to quickly learn new systems, processes, and organizational structures
  • Ability to multitask and manage several tasks and projects simultaneously
  • Strong attention to detail, organization, problem-solving, analysis, and decision-making skills 
  • Strong written and verbal communications skills
 
 
What We Offer
  • Onsite gym with showers and lockers (when in office)
  • Free lunch provided daily (when in office)
  • Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
  • Competitive work environment with a great culture, rewards, recognition and fun events
  • Medical, Vision, Dental, Disability, 401k, and Life Insurance plus Flexible and Dependent Care Spending Accounts
  • Investment in growing your career and providing you opportunity to have an immediate and massive impact on a growing company with a revolutionary business model
 
 

About realtor.com

At realtor.com®, we believe that everyone deserves a home of their own. We’re a community of nearly 2,000 employees who work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we’re there to lend a helping hand. Every month, over 85 million people trust us with their journey home by visiting our site and mobile apps, and we’d love to have you join our team to help.

We’ve got great offices in the U.S. and Canada with lots of sweet jobs to choose from, so we’re hoping you’ll join us on our journey to make buying, selling, renting, and living in homes easier and more rewarding for everyone.  

Let’s make a difference, together. For Real.

Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

 
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Cool downtown office nestled in the bars and restaurants of East 6th Street

An Insider's view of Realtor.com

How does your team reward individual success?

We reward success through recognition and appreciation. We often celebrate wins loudly and with fun events. It's one of the best parts of our culture!

Fluker

Consumer Experience Manager

What projects are you most excited about?

I'm most excited about how we're scaling our outreach to consumers which allows us to help more people every day. Not only that, but I love the pace we have in testing new consumer experiences!

Diane

Senior Product Manager

How has your career grown since starting at the company?

I’ve been with Realtor.com for exactly one year and I’ve grown a great deal. I’ve expanded my literacy from AWS to Python to React Native and been mentored all along the way.

Yufeng

Senior Software Engineer

How do your team's ideas influence the company's direction?

With 100 million unique users to Realtor.com a month, we play a leading role in the world's largest real estate network, sitting uniquely in this position of big data, while still being a mid-sized company that is able to democratize the information throughout the business. It’s an incredible position to be in.

Anne

Vice President, Product Management

What unique initiatives do you have that encourage innovation?

Our consumer success model is best in class, yet we continuously strive to build even better services and products for for the Realtor.com consumer.

James

Senior Training Manager

What are Realtor.com Perks + Benefits

Realtor.com Benefits Overview

At Realtor.com we fully embrace the value of having an inclusive culture where people can be their whole selves and do their best work. Having healthy and happy employees is extremely important, which is why we offer all of our employees more than just great basic health coverage. We strive for a culture where everyone feels fully "at home."

Culture
Volunteer in local community
We love our neighbors and think it important to give back to those in need. Our employees come together to volunteer and donate to local and national causes near and dear to their hearts.
Partners with Nonprofits
From our volunteer work with Habitat for Humanity to our employee charitable gift matching per employee, our commitment to our communities is unwavering.
Friends outside of work
Eat lunch together
Intracompany committees
Realtor.com has an Employee Engagement and Culture volunteer committee who come together regularly to plan events, programs and celebrations, from holidays to sports to philanthropy, and more.
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mandatory company-wide training on Inclusive leadership and inclusive culture.
Diversity manifesto
Diversity Employee Resource Groups
Our Employee Resource Groups invite our employees as they bring their whole, authentic selves to work and engage with one another in taking action to build a more diverse and inclusive work space.
Hiring Practices that Promote Diversity
Unbiased candidate sourcing, diverse candidate pools and removal of referral source data in support of unbiased candidate selection is our approach.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Realtor.com offers both short term and long term disability programs upon your date of hire at no cost to you.
Dental Benefits
Realtor.com® offers two dental plans through Aetna. The Aetna Dental PPO allows flexibility to see in and out-of-network providers, while the Aetna Dental DMO is a low-cost, in-network only plan.
Vision Benefits
Vision coverage is available through the Aetna Vision Preferred plan. It offers coverage for a variety of services both in and out-of-network.
Health Insurance Benefits
For the 2021 plan year, there is a choice of four medical plans offered through Aetna and Kaiser.
Life Insurance
Realtor.com® provides life insurance coverage for both Basic Life and Accidental Death and Dismemberment for all eligible employees.
Pet Insurance
Coverage is available for accidents, illnesses and preventive care.
Wellness Programs
Employees can access unlimited, on-demand, and personalized streaming videos on the topics of exercise, mindfulness, nutrition, sleep, and financial well-being.
Onsite Gym
Mental Health Benefits
News Corp and realtor.com provide a variety of choices for serving and supporting your emotional wellbeing needs.
Retirement & Stock Options Benefits
401(K)
At realtor.com®, there are two retirement saving accounts available; the Traditional 401(k) and the Roth 401(k). You may choose to contribute to either plan to participate in the employer matching.
401(K) Matching
The News Corp 401(k) Savings Plan provides a matching program of 100% of the first 1% and 50% of the next 5% to help you make the most of your money.
Performance Bonus
Match charitable contributions
Realtor.com offers charitable gift matching of up to $500 per employee annually.
Child Care & Parental Leave Benefits
Child Care Benefits
A dependent care FSA reimburses you for eligible child and adult care expenses such as day care, before/after school care, nursery school, preschool, and summer day camp.
Generous Parental Leave
Paid Parental Leave to include bonding, adoption, & surrogacy (20 weeks for primary caregivers and 4 weeks for secondary caregivers)
Flexible Work Schedule
Austin Tech Center employees have flexible start and end times.
Family Medical Leave
There may come a time when you need to begin a leave of absence to cover needs such as disability, caregiver leave, Family Member Leave Act (FMLA). MetLife will be your main point of contact.
Company sponsored family events
Annual events including friends and family members are a company highlight.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Pop-a-shot is an Austin favorite. All net!
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Realtor.com reimburses up to $5,000 annually, for graded courses/degree programs from accredited institutes. We also offer 50% reimbursement up to $2500 per year for job skill programs/certifications.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our HomeGrown Mentoring Program is available for all full time employees.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

When we show up to work each day, regardless of title or tenure, we all want to be heard, be valued, and know that our contributions matter.

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