Arrive Logistics
Arrive Logistics is one of the fastest-growing freight brokerages in the nation.
Austin, TX

Sales Operations Manager

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Our Sales Team is growing! As a Sales Operations Manager, you will work alongside sales leadership to support and facilitate the sales & operational functions of the team. You will be responsible for creating a positive customer experience that is both internally and externally beneficial for Arrive Logistics. If you have a passion for account management, sales, white glove customer service, and a track record of success in the 3PL space, we cannot wait to meet you!

In this role, you will:

  • Help with oversight and management of the sales reps on the team including coaching, performance management and talent flow engagement.
  • Play an integral part in the team’s forecast process and help drive accountability to those numbers.
  • Support the day to day operations of the team including quoting and selling to new and current clients.
  • Assist with pipeline and RFP strategy for the team.
  • Support the Customer Sales Manager and Customer Sales Reps to manage the team load board. This includes appointment, shipment, tracking and pricing management.
  • Collaborate with Senior Managers to drive on best practices and efficiency improvement for the Customer Sales Team.
  • Assist with aging to limit invoicing issues and manage DSOs.
  • Utilize the new customer on-boarding SOP to facilitate an efficient and accurate on-boarding process that gives Arrive a competitive advantage.
  • Collaborate with the Customer Operations Team for maximum production.
  • Collaborate with Learning & Development on training initiatives.
  • Support and implement service initiatives.

The ideal candidate is/has:

  • An Associate or Bachelor’s Degree in a related field of study.
  • 3+ years of previous experience in Operations or Account Management at a 3PL.
  • Previous management experience; this role will eventually oversee a team of operations representatives.
  • Demonstrated leadership ability.
  • Able to multitask and prioritize in a fast-paced industry.
  • Robust experience pricing freight opportunities.
  • A proactive work ethic, with a bias for action.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Able to work collaboratively and cross-functionally with other team members to achieve results.
  • Proficient in the Microsoft Office suite; you can conduct analysis and create presentations independently.
  • Able to travel up to 10% of the time.
  • An "LFG" mentality; once you meet us, you'll see what we mean!

Why Arrive?

  • Make an immediate impact in a leadership role on our growing sales team.
  • Work in the booming city of Austin TX!
  • Earn a competitive base salary + variable, performance-based compensation.
  • Collaborate alongside experts in the logistics industry.
  • Take advantage of excellent benefits, including health, dental, vision, and life coverage.
  • Invest in your future with our matching 401K program.
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Fridays…lunch is on Arrive!
  • Sweat it out with our gym discounts.
  • Recharge your batteries at our fully-stocked caffeine bar.
  • Soothe aches and pains with our monthly in-office massages!
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What are Arrive Logistics Perks + Benefits

Arrive Logistics Benefits Overview

We know that attracting and retaining top talent takes more than happy hours and break room ping-pong tables. (But yes, we have those too.) That’s why we strive to make Arrive the kind of place we all want to be every day. We invest heavily in every facet of the employee experience, and that starts with the full suite of benefits enjoyed by each and every team member.

Competitive base salary and quarterly bonus opportunities
Excellent health, vision and dental insurance
Matching 401(k) plan and vesting opportunities
Generous PTO Packages
Professional development tools like LinkedIn Learning at your disposal
Investments in your health, including access to Calm and Class Pass
Sales and employee rewards programs
Free lunch on Mondays and Fridays
Free on-site parking
Relocation assistance no matter where you’re moving from

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
President's club
Employee awards
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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