Sales Operations Manager

| Austin

TrustRadius is the customer voice and insights platform that helps tech buyers make great decisions and helps technology vendors acquire and retain customers. 

As a Sales Operations Manager, you will enable the Sales organization to exceed revenue targets via sales process optimization, implementation of MEDDPIC sales methodology, metrics tracking, creation of playbooks, training, allocation of accounts and sales territories, forecasting, incentive compensation recommendations and oversight, and optimized sales infrastructure (tools, knowledge base).

Essential Functions

  • Assist VP of Sales in design and implementation of opportunity pipeline process that maps to sales process
  • Sales process enforcement
  • Inspection of the pipeline to flag accounts that need updates and/or intervention
  • Watch call recordings to score reps, verify pipeline stage positions and ID coaching areas
  • Create and project manage roadmap for sales process improvements
  • Design, maintain and enhance sales forecasting, reporting, and sales analytics
  • Produce weekly reports on key operating metrics
  • Design, both conceptually and functionally, the sales rep onboarding and up-training process, including capturing compliance and feedback on process
  • Conduct skills gap analysis to identify areas of improvement in activities/processes
  • Ownership and leadership of Salesforce.com; including modifications, enhancements, and optimization, create comprehensive dashboards (executive and frontline), reports, and workflow, supporting the user community
  • Ownership of other key sales tools including Salesloft, Chorus.ai, Hoopla and InsightSquared
  • Create performance and executive dashboard and suite of reporting designed to drive real-time high-level business decisions
  • Hold AEs accountable for entering data correctly into Salesforce.com
  • Partner with Vice President of sales to implement short fixes and long-term roadmap for systems and tools to support sales and business objectives
  • Partner with Operations organization to ensure efficient Sales/Operations interlock to help drive revenue targets
  • Partner with Finance organization to ensure Sales/Finance interlock around goal setting, forecasting, and revenue/unit tracking.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • ReactLanguages
    • NodeJSLanguages
    • MongoDBLanguages
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • MarketoLead Gen

Location

Arboretum Atrium office building with skylights, indoor fountains, and greenscape. Abundant restaurant and shopping options within walking distance.

An Insider's view of TrustRadius

What’s the vibe like in the office?

As we grow it’s important that everyone feels welcomed at TrustRadius. I make it a point to meet and greet every new person that joins TrustRadius and I try to find out something interesting about them. But it doesn’t stop there, I make it a point to engage with people from different parts of the organization on a regular basis.

Merrell

Customer Success Manager

What does your typical day look like?

My day starts with prepping for customers on scheduled weekly calls where we review progress on their goals. I’m primarily reviewing clients top 3 priorities and lining up tactical resources like quotes, talking tracks, and any specific reports. It’s about driving them towards innovative best practices by leveraging Voice of Customer (VOC).

Grishma

Customer Success Manager

How has your career grown since starting at the company?

TrustRadius was my first foray into business, coming from academia. It’s a great place to learn, since we sit at the heart of B2B--with a view into both sides of the equation. As we’ve grown, I’ve worn hats aplenty, from writing to client calls to user research. The mentorship and room to run are invaluable, and make my job so satisfying.

Emily Sue

Research Manager

How do you make yourself accessible to the rest of the team?

It's very important for every team member to know that they can always give me feedback, escalate an issue, and that I'll always listen. We do skip 1-1s, where I meet with team members who report to my management team, small team lunches where I meet with 3-4 people at a time across different departments, and hear what's going on in their areas.

Vinay

CEO

What are some social events your company does?

We host biweekly brew and learns, lead by someone on the team who is passionate about the topic at hand. Topics have included Texas Hold’em, Whiskey 101, Vintage Guitars, Pickling and Baseball. It's a great way to learn more about your team and relax on a Friday afternoon.

Katie

Office Operations Manager

What are TrustRadius Perks + Benefits

Culture
Volunteer in local community
TrustRadius participates in local volunteer activities by partnering with Central Texas Food Bank for meal kit making and food drives.
Friends outside of work
Eat lunch together
Intracompany committees
TrustRadius has a culture committee that manage events and programs from our annual holiday party to our Brew & Learns. We also have a Women of TR group focusing on networking and support.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
TrustRadius has a running club that recently completed the Cap10K.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
TrustRadius provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
TrustRadius hosts company outings regularly including volunteer opportunities, hiking with families and happy hours.
Stocked Kitchen
TrustRadius has a fully stocked kitchen including snacks, coffee, and all the Topo Chico you could want.
Happy Hours
Parking
Our office space has multiple parking areas for our team's use, free of charge.
Professional Development Benefits
Job Training & Conferences
TrustRadius offers employees professional development opportunities like online training courses and the ability to attend job related conferences and seminars.
Lunch and learns
TrustRadius hosts lunch and learn meetings multiple times a quarter.
Promote from within
Continuing Education stipend
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