Sales Operations Manager

| Austin
RigUp is changing the way work is done in the energy industry. Each one of our teams exists to move us closer to our north star -- to empower the people who power the world. The Revenue Operations team at RigUp is dedicated to accelerating growth and providing more predictable revenue, by unifying and optimizing the processes that generate the company’s top line success.
RigUp is hiring an experienced, strategic, and detail-focused Sales Operations Manager who has supported high growth organizations. This role is focused across people management, technical project management, process creation/development, and will require a SFDC Admin certification to support the initial CRM set up/launch. As a Sales Operations Manager, you will partner with Sales Effectiveness (Analysts), Salesforce Architect/Developers, and Leadership to drive process creation and improvement by achieving buy-in from stakeholders.

What you'll be doing:

  • Serve as a Leader of change and drive effective communication to all business stakeholders.
  • Work with various stakeholders to analyze business needs, elicit requirements and design solutions that enable the business to achieve its objectives, improve user experience, and drive system adoption related to the Salesforce environment.
  • Lead complex discussions to influence stakeholders and effectively manage disagreement while resolving escalations or roadblocks independently and effectively
  • Identify operational inefficiencies and drive cross-functional improvement initiatives
  • Administer, configure, and enhance Salesforce using declarative tools including: custom fields and objects, workflows, validation rules, page layouts, record types, process builder, flows, reports, and bulk data load utilities (e.g. Data Loader)
  • Implement and maintain Salesforce customizations, perform maintenance, manage reporting, and assist with integrations
  • Act as Product Owner for all Scrum and sprint related activities (scheduling & facilitating meetings, documentation, and communication to stakeholders)
  • Identify input and output metrics to use in optimizing team operations and evaluating progress 
  • Support day-to-day inquiries from the sales team, providing prompt and efficient resolution to a wide range of issues and developing operational procedures and policies to manage volume
  • Collaborate with Sales Enablement to support end-user needs, including documenting workflows/help articles, acting as SME for any SFDC-related trainings, any assistance with training development
  • Transition across multiple duties to assist with process development, technical documentation, communication, training support, etc., as needed

What you should have:

  • 2+ Sales Operations Management experience 
  • Salesforce Administrator Certification and at least 2+ years of experience in a Salesforce Administrator role
  • Command of the Lead funnel, including a clear understanding of marketing channels, metrics to track progress, levers to optimize, and marketing/ sales qualification processes.
  • Strong project management experience (Agile - Scrum framework), with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines in close coordination with other stakeholders
  • Collaborative nature and communication skills to work effectively and efficiently with business stakeholders, SMEs, peers, and leadership 
  • Ability to gather needs, analyze existing practices, recommend improvements and implement new processes that uplevel the scaled sales organization
  • Autonomous self-starter, capable of working through ambiguous problems quickly and gracefully with a huge emphasis on communication 
  • An unwavering attention to detail, the ability to deliver a timely and accurate product, and the aptitude to strike a balance between the two
  • An obsession with going above and beyond by creating transparency and building rapport with stakeholders through collaborative and thoughtful communication 
  • Experience with Case Management & HelpDesk Support with a service mentality
  • Integration experience with SFDC & 3rd party apps (ZenDesk, Telephony systems, HRIS, LMS, CMS)
  • Lightning platform, Pardot and Zendesk experience preferred

Perks:

  • Flexible PTO policy
  • 401k Program with 4% match
  • Fully paid employee health insurance for employee
  • Open office space in the heart of downtown Austin

RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by a16z, Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $423.8 Million in funding to support our mission to change the way work is done in the energy field.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks

Location

RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

An Insider's view of RigUp

How does your team reward individual success?

We are rewarded with a promise. At the end of a season of ambiguity and strife, apart from any monetary or material items, we will always be able to say there was joy, encouragement, and meaning.

Quan

Customer Support Specialist

What's the biggest problem your team is solving?

One of the coolest things we’ve been working on has been parsing resumes to gather information about employment history and references so that our consultants don’t have to spend a ton of time filling out confusing forms. We hope to get quicker, more accurate data while making the platform easier to access and more useful for our consultants.

Zayne

Engineering Manager

How has your career grown since starting at the company?

RigUp has fostered my career growth by coupling my strengths and interests with the company’s needs. I’ve gotten the opportunity to fill a variety of different roles that I’ve gained an invaluable amount of experience from and that will increase my marketability down the road.

Leyna

Business Process Analyst

What is your vision for the company?

At RigUp, we're building the largest job marketplace in the energy industry by making it easier for contractors to find work and for companies to staff up by hiring ready, qualified workers. As CEO, I want to grow an organization that creates value in the world and ensures RigUp is an environment where our employees feel empowered to make decisions

Xuan

CEO

What’s the vibe like in the office?

The energy at the RigUp office is contagious. We work on interesting problems and are truly making a difference in people's lives. Work is simply better when you love what you do!

Brittany

Talent Lead

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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