Sales Operations Technical Administrator at Realtor.com

| Austin
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Sales Operations Technical Administrator

About the Job
Sales Operations provides the Move sales organization and related support teams with effective platforms, processes, and information to effectively sell and support Move products and services.

The Sales Operations Technical Administrator serves an integral role in providing administrative support for our CRM (Salesforce) and a variety of telecom and sales enablement platforms integrated with that system. The Sales Operations Technical Administrator will be a primary point of reference for the sales teams and the customer service teams in providing assistance in the planning, execution, and management of new technology platforms for the various CRO sales channels in addition to supporting key Marketing & Sales Operations activities. In support of these objectives, under the guidance of the Sales Operations, Marketing, and Sales Management leadership, the role will interact with a wide variety of departments and managers to provide important analytics and recommendations; project and process management; as well as documentation and systems support.

Key responsibilities for this position include:

  • Product, System, Process, and Business Knowledge
  • Serve as a subject matter expert for Sales and Sales Operation team members for all things related to Salesforce and other technology platforms including ensuring all team members are fully trained and knowledgeable on the current instance, providing technical support, and logging as well as tracking of system issues.
  • Act as the primary point of contact with the internal Salesforce.com development team. This includes meeting regularly on project initiatives, forming requirements for strategic projects, maintaining project plans and checklists, documenting responsibilities, process flows, and timelines, creating and managing tickets, and assisting the Sales and Support teams in system releases and configuration updates.
  • Work with the Sales, Sales Operations, and internal Salesforce development teams to develop, configure, deploy, and QA new products, processes, and platform features and functions in test and production environments.
  • Research and manage SFDC partner tools and recommend functionality, features, and reports to business leaders in various functions to improve system performance, add requested functionality to drive operational efficiencies.
  • Stay updated with new Salesforce.com and other platform features and functionality and provide recommendations for process improvements.
  • Assist in the development of sales and support processes for lead capture, order management, and ROI analysis related to marketing campaigns.
  • Create and update training materials and conduct “train the trainer” sessions for new platform releases.
  • Manage assignment rules, workflows, business process flows, and queues for new technology platforms.
  • Manages functions essential to sales force productivity including increasing effectiveness and productivity on the sales floor, increasing overall sales growth, proactively delivering sales analysis reporting, planning, quota setting, and sales program implementation.
  • Regularly monitor and analyze the customized sales operations tools to ensure that they are functioning and configured properly
    Data, Report, Views Creation.
  • Provide data analysis, reporting, documentation, and recommendations on the Marketing and Sales operations activities from Salesforce and related platforms.
  • Design, document, build, test and deploy alerts, reports and complex dashboards within Salesforce and other technology platforms to support internal and external needs.
  • Support business initiatives that require Salesforce information and/or data (e.g., email campaigns, ad hoc reports, etc), including assisting the Marketing team with Salesforce Marketing Cloud and all lead and campaign workflows into Salesforce.
  • Daily administration support including customization of views, fields, record types, page layouts, and objects.
  • Manage special projects as assigned. This includes sales compensation, sales reporting tracking, ad-hoc reporting, and contract processing.
  • Assist in the management of mass data updates and transfers between Salesforce objects.
  • Develop and create custom dashboards & reports from joined objects and tables

Education, Experience Requirements:

  • 3 - 5 years of Salesforce experience with knowledge of all common configuration tasks
  • Bachelor's Degree in Computer Science, Engineering or related field a plus
  • SFDC / Salesforce Administrator and Advanced Administrator certifications preferred
  • Strong experience with Microsoft Excel, Word, Visio, and PowerPoint
  • Strong spreadsheet and data-modeling experience
  • Ability to broadly view the business, with the analytical & strategic skill to identify issues, prioritize requests, and understand customer needs in order to offer custom solutions
  • Ability to quickly learn new systems, processes, and organizational structures
  • Ability to multitask in an ever changing fast paced environment, and work independently with little supervision
  • Ability to work cross-functionally within an organization to solve problems, solicit information, and execute initiatives
  • Ability to take personal ownership of project objectives and work toward continual improvements and excellence
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • A logical, process oriented thinker with a solid understanding of sales processes
  • Previous experience in sales operations (preferred but not required)

 

About realtor.com

At realtor.com®, we believe that everyone deserves a home of their own. We’re a community of nearly 2,000 employees who work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we’re there to lend a helping hand. Every month, over 85 million people trust us with their journey home by visiting our site and mobile apps, and we’d love to have you join our team to help.


We’ve got great offices in the U.S. and Canada with lots of sweet jobs to choose from, so we’re hoping you’ll join us on our journey to make buying, selling, renting, and living in homes easier and more rewarding for everyone.  


Let’s make a difference, together. For Real.


#LI-DS1


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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Cool downtown office nestled in the bars and restaurants of East 6th Street

An Insider's view of Realtor.com

How does your team reward individual success?

We reward success through recognition and appreciation. We often celebrate wins loudly and with fun events. It's one of the best parts of our culture!

Fluker

Consumer Experience Manager

What projects are you most excited about?

I'm most excited about how we're scaling our outreach to consumers which allows us to help more people every day. Not only that, but I love the pace we have in testing new consumer experiences!

Diane

Senior Product Manager

How has your career grown since starting at the company?

I’ve been with Realtor.com for exactly one year and I’ve grown a great deal. I’ve expanded my literacy from AWS to Python to React Native and been mentored all along the way.

Yufeng

Senior Software Engineer

How do your team's ideas influence the company's direction?

With 100 million unique users to Realtor.com a month, we play a leading role in the world's largest real estate network, sitting uniquely in this position of big data, while still being a mid-sized company that is able to democratize the information throughout the business. It’s an incredible position to be in.

Anne

Vice President, Product Management

What unique initiatives do you have that encourage innovation?

Our consumer success model is best in class, yet we continuously strive to build even better services and products for for the Realtor.com consumer.

James

Senior Training Manager

What are Realtor.com Perks + Benefits

Realtor.com Benefits Overview

At Realtor.com we fully embrace the value of having an inclusive culture where people can be their whole selves and do their best work. Having healthy and happy employees is extremely important, which is why we offer all of our employees more than just great basic health coverage. We strive for a culture where everyone feels fully "at home."

Culture
Volunteer in local community
We love our neighbors and think it important to give back to those in need. Our employees come together to volunteer and donate to local and national causes near and dear to their hearts.
Partners with Nonprofits
From our volunteer work with Habitat for Humanity to our employee charitable gift matching per employee, our commitment to our communities is unwavering.
Friends outside of work
Eat lunch together
Intracompany committees
Realtor.com has an Employee Engagement and Culture volunteer committee who come together regularly to plan events, programs and celebrations, from holidays to sports to philanthropy, and more.
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mandatory company-wide training on Inclusive leadership and inclusive culture.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Our Employee Resource Groups invite our employees as they bring their whole, authentic selves to work and engage with one another in taking action to build a more diverse and inclusive work space.
Hiring Practices that Promote Diversity
Unbiased candidate sourcing, diverse candidate pools and removal of referral source data in support of unbiased candidate selection is our approach.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Realtor.com offers both short term and long term disability programs upon your date of hire at no cost to you.
Dental Benefits
Realtor.com® offers two dental plans through Aetna. The Aetna Dental PPO allows flexibility to see in and out-of-network providers, while the Aetna Dental DMO is a low-cost, in-network only plan.
Vision Benefits
Vision coverage is available through the Aetna Vision Preferred plan. It offers coverage for a variety of services both in and out-of-network.
Health Insurance Benefits
For the 2021 plan year, there is a choice of four medical plans offered through Aetna and Kaiser.
Life Insurance
Realtor.com® provides life insurance coverage for both Basic Life and Accidental Death and Dismemberment for all eligible employees.
Pet Insurance
Coverage is available for accidents, illnesses and preventive care.
Wellness Programs
Employees can access unlimited, on-demand, and personalized streaming videos on the topics of exercise, mindfulness, nutrition, sleep, and financial well-being.
Onsite Gym
Mental Health Benefits
News Corp and realtor.com provide a variety of choices for serving and supporting your emotional wellbeing needs.
Retirement & Stock Options Benefits
401(K)
At realtor.com®, there are two retirement saving accounts available; the Traditional 401(k) and the Roth 401(k). You may choose to contribute to either plan to participate in the employer matching.
401(K) Matching
The News Corp 401(k) Savings Plan provides a matching program of 100% of the first 1% and 50% of the next 5% to help you make the most of your money.
Performance Bonus
Match charitable contributions
Realtor.com offers charitable gift matching of up to $500 per employee annually.
Child Care & Parental Leave Benefits
Child Care Benefits
A dependent care FSA reimburses you for eligible child and adult care expenses such as day care, before/after school care, nursery school, preschool, and summer day camp.
Generous Parental Leave
Paid Parental Leave to include bonding, adoption, & surrogacy (20 weeks for primary caregivers and 4 weeks for secondary caregivers)
Flexible Work Schedule
Austin Tech Center employees have flexible start and end times.
Family Medical Leave
There may come a time when you need to begin a leave of absence to cover needs such as disability, caregiver leave, Family Member Leave Act (FMLA). MetLife will be your main point of contact.
Company sponsored family events
Annual events including friends and family members are a company highlight.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Pop-a-shot is an Austin favorite. All net!
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Realtor.com reimburses up to $5,000 annually, for graded courses/degree programs from accredited institutes. We also offer 50% reimbursement up to $2500 per year for job skill programs/certifications.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our HomeGrown Mentoring Program is available for all full time employees.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

When we show up to work each day, regardless of title or tenure, we all want to be heard, be valued, and know that our contributions matter.

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