Sales Support Engineer
Mission:
Support DroneSense sales efforts by helping public safety operators achieve extraordinary successes as they integrate our SaaS platform into their UAS operations.
Role:
You’ll demonstrate skill, tenacity and patience in helping public safety agencies use DroneSense applications in real-world, challenging environments. You’ll travel locally and nationally to train and support these potential customers. You’ll be part of a team that is available, sometimes at weird hours, to help pilots and incident commanders troubleshoot issues when they’re out there working to save lives. You will fly drones a LOT and become an expert in using our applications in real-life scenarios. By sharing this knowledge with customers, developers and DroneSense leadership, you’ll make our software and our company better.
Requirements:
Desire to support public safety
Passion for UAS
Broad technical curiosity and aptitude
Experience in IT / network troubleshooting
Enjoy sharing knowledge with others
Capable of acquiring and maintaining FAA Remote Pilot certification
Located in Austin, TX or willing to relocate
Willing to travel 30%
An ideal candidate might:
Possess a current FAA Remote Pilot certificate
Have public safety response experience (paid or volunteer)
Experience with real-time video streaming