Sales Support Engineer

| Austin

Mission:

Support DroneSense sales efforts by helping public safety operators achieve extraordinary successes as they integrate our SaaS platform into their UAS operations.

Role:

You’ll demonstrate skill, tenacity and patience in helping public safety agencies use DroneSense applications in real-world, challenging environments. You’ll travel locally and nationally to train and support these potential customers. You’ll be part of a team that is available, sometimes at weird hours, to help pilots and incident commanders troubleshoot issues when they’re out there working to save lives. You will fly drones a LOT and become an expert in using our applications in real-life scenarios. By sharing this knowledge with customers, developers and DroneSense leadership, you’ll make our software and our company better.

Requirements:

  • Desire to support public safety

  • Passion for UAS

  • Broad technical curiosity and aptitude

  • Experience in IT / network troubleshooting

  • Enjoy sharing knowledge with others

  • Capable of acquiring and maintaining FAA Remote Pilot certification

  • Located in Austin, TX or willing to relocate

  • Willing to travel 30%

An ideal candidate might:

  • Possess a current FAA Remote Pilot certificate

  • Have public safety response experience (paid or volunteer)

  • Experience with real-time video streaming

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