Duo Security

Our mission is simple: democratize security by making it easy and effective for everyone to use.

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Sales Systems Program Manager

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We are Duo, and we’re here to democratize security for everyone. Our mission is to protect the mission of our customers like Facebook, Twitter, and Etsy by making security simple. We’re a diverse crew of makers and builders, skaters and coders, filmmakers and DJ’s, teachers and students brought together by a shared belief in adding value to the world. This diversity allows us to bring an empathetic approach to solve some of the most complex global business and security challenges we face today.

What you’ll do…

As the Sales Systems Program Manager you will be responsible for working as a liaison with our Internal Systems Team to prioritize projects, complete business requirements documentation, create/maintain the systems roadmap for sales, support testing of new functionality and rollout/training communications. In this role, you have the opportunity to work closely with both business and technical professionals to translate requirements and drive delivery of projects that enable the sales organization to be successful. This is a highly cross-functional role with interaction across multiple departments at Duo to gain alignment regarding requirements for Salesforce.com (or other tool) improvements. Salesforce.com is a tool used across the entire organization and in this role, you will work to ensure that all improvements are a positive change for other areas of the business.

Skills you have…

You have 3-5 years experience acting as a Systems Analyst for Salesforce.com

You must have experience working with Salesforce.com

You should have strong written and verbal skills, with a demonstrated ability to translate business requirements to a technical team

You should have experience rolling out large technical projects to a non-technical organization.

3 Reasons why you should apply…

If you enjoy working in both a business and technical environment, can manage multiple projects simultaneously and enjoy working cross-functionally this is an ideal job for you and a great opportunity to have a significant impact on a growing sales organization.

3 Reasons why you SHOULDN’T apply….

If you would struggle with not having the ability to make changes yourself in Salesforce.com, cannot work independently and cannot assess business impact to prioritize a project this is not an ideal role for you.

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Brian Lindauer

Head of Data Science and Engineering

CONTINUOUS LEARNING

Creating an environment for professional growth

Duo Security engineers are often working in a place of ambiguity because there’s often little or no ground truth to inform developers on where to go. It takes a lot of user research and cross-collaboration to solve these challenges, but the company’s emphasis on personal growth for its team — personal development plans, the Duo Tech Summit, mentorship and generous training budgets — ensure that everyone’s suited for the job.

Duo is a place where your work can have an impact. Our business is still small enough that every single person’s work makes a huge difference for the company and its customers.

Brian Lindauer

Head of Data Science and Engineering

Hector Menchaca

Head of Engineering Effectiveness

Challenge Seekers

Collaborating and innovating to improve technology

One of Menchaca’s most interesting projects was improving Duo’s continuous integration (CI) build times. “When I joined the company, our build process in CI took anywhere from 1-4 hours (or longer), and after we took ownership of that process, we now build and test in under 20 minutes, spawning multiple parallel pipelines,” Menchaca said. “Our focus on problem-solving leads us to interesting places.”

As cultures go, Duo’s is one of the most dynamic and positive I’ve ever been a part of. At the end of the day, you make progress, do great things and build relationships along the way.

Amber Lindholm

Head of Design Research

PEOPLE FIRST

Products for the people who use them

People are focused on other things than securing access to their data. For Lindholm, that’s not an unfortunate fact: “Instead of having to spend valuable time convincing people to care, we get to focus on the work of ensuring we have the best product experience.” Through stakeholder and user personas — “Gary” and “Lee” are two of them — Duo’s entire technical team is creating products with the end experience in mind.

We have to make it so easy to use our product that the most secure path is actually the happy path for our end users and the people that deploy and administer our products.

Amber Lindholm

Head of Design Research