Salesforce Solutions Architect

| Remote
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
The Team:
The Enterprise Applications & Analytics team is part of corporate IT and is responsible for supporting, developing, managing and enhancing the set of enterprise applications which are the platform that delivers Medallia's business processes. The group focuses on engagement with the line of business to continue and calibrate solutions that best fit Medallia's business needs. In addition the group focuses on design, development and deployment of an enterprise decision support system to provide enhanced reporting and analytics capabilities.
We work in a fast-paced environment and we are looking for someone who can hit the ground running managing multiple responsibilities and projects while producing high-quality work.
The Role: 
Medallia is looking for a driven, hands-on, business-minded individual with a strong functional and technical foundation in the Salesforce.com platform to partner with the lines of business and provide technical expertise in the design and development of systems solutions. The solution’s architect will be able to utilize his/her creativity and innovation to develop new approaches for enterprise application integration, workflow automation, performance optimization and overall management of solutions particularly within the Salesforce platform. 

Key Responsibilities

  • Define and oversee Salesforce standards and practices, including build / buy configure strategy.
  • Responsible for the design and compliance to the corporate enterprise standards.
  • Plan, guide, and lead the system architecture designIdentify opportunities for application optimization, redesign, or development within the Salesforce platform that will support multiple business unitsGuide best practices for security model, mobile deployment strategies, workflow, data validation and administration processes.
  • Partner with lines of business to gather, document and develop new requirements into Salesforce.com design and implementation by translating business requirements into creative and effective technical / functional solutions.
  • Collaborate with cross-functional teams on new feature functional designs, functional requirements, limitations, and implementations of new initiatives;
  • Design, develop and maintain complex workflows rules, validation rules and custom workflow;
  • Evaluate Out-Of-The-Box options or design patterns that require minimal customization.
  • Define and monitor compliance with code check- in, backup/recovery, and versioning processes, leveraging tools such as JIRA, GitHub, Visual Studio Code and plugins.
  • Use expert hands on experience in VisualForce, APEX, SOQL, Lightning Web Component, Process Builder, Workflows, Java, C++ and Architecture tools to improve systems.
  • Guide the development of the enterprise data model ensuring data integrity is maintained.
  • Maintain a comprehensive knowledge of regulatory (eg. SOX, GDPR, 606, etc.) and security requirements and ensure compliance.

About You

  • You’re both a big picture thinker and an in-depth problem solver. 
  • You take pride in designing systems that can stand up to anything. 
  • You see issues before they become issues, even when you’re scaling from one to one million customers.
  • You're a critical thinker who challenges the status quo, resolves tough problems, and makes complex things simple.
  • Team player with a positive attitude and passion for the opportunity.
  • Quality first mindset, innovative thinker, eager to learn, grow, and develop.
  • Proven track record of efficient architecture design of SaaS business applications and understanding of subscription based businesses.
  • Demonstrate bias for action and execution with a strong history of delivering projects and tasks on time and to specification.
  • Organized, problem solver with a process-oriented mindset.
  • Quick Learner with an ability to ramp up in technologies and modules to meet business needs.
  • Ability to juggle multiple priorities yet stay focused on delivering high business impact.
  • A promoter and driver of change in support of business process improvement.

Required Qualifications

  • 3+ years of systems architecture experience (i.e. designing, developing and maintaining complex business solutions within the application)
  • 3+ years of Salesforce experience specific to Sales Cloud, administration, integration, configuration, enhancements or similar
  • 3+ years experience with translating business requirements into technical/functional solutions
  • 1+ years of CPQ (Configure, Price, Quote software) experience or exposure (not a must)

Preferred Qualifications

  • Strong understanding and knowledge of Salesforce Sales Cloud capabilities and limitations paired with Salesforce.com architecture, design and configuration skills 
  • Hands-on experience in several mid-sized, global implementations using Salesforce 
  • Experience working in a similar role for a SaaS company
  • Exposure with Salesforce Lightning, Visual Force, APEX, Process Builder, Workflows and Architecture topics
  • Salesforce.com certification
  • Excellent communication, project management, organizational, planning, customer service, interpersonal, written and verbal skills to influence stakeholders
  • Bachelor’s degree in Information Technology or a related field

At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • rLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • SalesforceCRM
    • MarketoLead Gen
    • Oracle EloquaLead Gen
    • Outreach.ioLead Gen
    • DiscoverOrgLead Gen

Location

We are located in the heart of downtown Austin across the street from The Driskill and a block from popular restaurants and bars on 6th Street.

An Insider's view of Medallia

What’s the vibe like in the office?

At Medallia, we learn about our strengths and interests, pick up tricks from each other, and become better versions of ourselves - it's a fun evolution to take part in. Think Ravenclaw common room...the Medallia family is friendly, supportive, hilarious, and remarkably competent. If you're in the office, say hello and stay for a game of chess!

Summer

Workplace Services Specialist

What does your typical day look like?

Every day at Medallia presents new opportunities and challenges, so things stay fresh. Typically I grab an iced coffee before I start selling into the world's most recognizable brands; which includes researching the accounts, messaging prospects and meeting with their C-suite. Mix in some ping pong and a great lunch and you've got a typical day!

Jackson

Sales Development Representative

What are some things you learned at the company?

The people you work with have a tremendous impact on your day-to-day, professional, and personal development. People you can learn from are surrounding you - but it's on you to build those relationships, ask for help, and be humbled by the wisdom shared. A few lessons: assume good intent, the little things matter, and do what you say you will do.

Patrick

Sales Director

How do you empower your team to be more creative?

For any team to be creative, individuals need to feel totally supported by the organization. Our goal is to spark that creativity and drive to succeed through collaboration and trust. Empowerment happens when you know your team is behind you 100%. We're fortunate to work in an inclusive and diverse company that is fueled by creative drive.

Ben

Regional Director, Mid-Market Sales

How do you collaborate with other teams in the company?

At Medallia I'm able to work closely with colleagues outside of my job function on a daily basis. Whether I'm meeting with Sales or Account Managers on client strategy and goals for success, PMs on product updates, or Business Analysts to gain strategic insights, I'm able to get a fresh perspective and learn from people with different skill sets!

Devon

Customer Success Manager

What are Medallia Perks + Benefits

Medallia Benefits Overview

At Medallia, we couldn’t do what we do without you. That’s why we’re continually looking to enhance the ways we support you, with benefit programs and perks that allow you to bring your whole self to work. Whether it’s caring for your loved ones, having fun with your friends at work, or staying healthy, we want to provide you with the best support for you and your family.

We offer comprehensive health benefits where you select the plans that make sense for you and your family. We have paid downtown parking, public transit benefits, gym reimbursement, an on-site gym, catered lunch two days a week, lots of snacks and a weekly happy hour. We also have an open PTO plan, volunteer time off, and confidential counseling services to help you with challenges related to work, family, stress, finances and more. For families, we we have policies in place to help with the adjustment to parenthood. When a child joins the family, caregivers can be granted up to 12 weeks of 100% paid parental leave.

Culture
Volunteer in local community
During our annual Global Week of Giving, we have an entire week dedicated to giving back locally. In 2018, we volunteered at Community First! Village in Austin and Dress for Success.
Partners with Nonprofits
In 2019, Medallia joined Pledge 1%, a global movement in which giving back is ingrained into the DNA of companies of all sizes. Medallia is pledging 1% of our employee time and product.
Friends outside of work
Eat lunch together
Intracompany committees
Medallia has 10 Employee Resource Groups that are voluntary, employee-led groups that foster a diverse, inclusive workplace.
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Medallia's executive team is one of the most gender diverse in Tech: https://theorg.com/news/the-23-tech-companies-with-the-most-gender-diverse-executive-teams
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to $4,000 annually.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Our bonus plans can vary, and include awarding eligible employees with an annual bonus plan, SPIFFs expenses paid vacations and more, depending on targets set by their supervisors and organization.
Match charitable contributions
Medallia is able to offer Employee Resource Group gift matching to eligible non-profits.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker and 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Medallia provides employees with a flexible work schedule that includes flexible start and end times that work for you and your manager.
Remote Work Program
Our remote work program includes work from home on occasion as needed, for those days your car breaks down or you just need a quiet space to focus.
Family Medical Leave
Adoption Assistance
Medallia offers 6 weeks of paid leave.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 24 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees.
Company Outings
Medallia hosts company outings or celebrations at the office quarterly.
Stocked Kitchen
We have a fully stocked kitchen including tasty snacks, cold brew on tap, coffee, tea and all of the flavored sparkling water you can handle.
Some Meals Provided
We provide healthy snacks and breakfast items like cereal and yogurt daily. Employees get free catered lunch with hot items and salad bar on Monday and Wednesday.
Happy Hours
Happy hours are hosted once per week and feature a rotation of local flavors and themed events!
Parking
We offer employees fully paid on-site garage parking or overflow garage parking a few blocks from our downtown office.
Fitness Subsidies
Gympass allows unlimited access to various gyms and classes at a very reduced price. You can choose between three plans and Medallia will contribute $20/month towards any plan you choose.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Medallia is a publicly traded company. You can find us listed on the NYSE as MDLA.

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