Role Summary:
You will be responsible for ensuring the success of inKind's merchant partners and managing all of their post-sale experiences. You will bring strong relationship-building experience, marketing, and product knowledge, project management, and organizational skills, as well as a high degree of empathy to ensure the merchant partner's satisfaction with the inKind model and experience. The Senior Account Manager will work with their team and other Merchant Partner team members to ensure successful onboarding and house account sales for their accounts.
Responsibilities:

• Manage multiple accounts; develop positive working relationships with all customer touch points
• Leverage technical tools and quantitative data to manage accounts to success, high merchant partner satisfaction, and return business
• Quick and efficient onboarding while maintaining a high level of merchant partner satisfaction
• Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight
• Scope and generate new marketing campaigns in order to ensure your account's success and growth
• Generate innovative ideas to support merchant partners and boost brand awareness
• Develop and maintain long-term relationships with external stakeholders at our merchant partner locations
• Work cross-functionally with Product, Development/Tech, Marketing, and other teams to resolve merchant partner business issues and work towards solutions
• Manage feedback and product needs by providing feature requests to internal partner teams.

Requirements

• 2-4 years of experience as Senior Account Manager, building B2B relationships and account expansion
• 2-4 years of leadership/direct management experience
• Bachelor's degree and/or equivalent experience
• Ability to work independently and to effectively handle numerous and often simultaneous priorities with stakeholders across all levels of internal and external organizations
• Strong communication, writing, and organizational skills
• Solutions-oriented, entrepreneurial mindset with a strong bias towards action
• Experience creating and presenting high-impact readouts and presentations
• Experience working with common team collaboration and presentation tools such as Google Suite, Slack, Asana, Cordial, Keynote, etc.
• Knowledge of Salesforce a plus
• Experience working with restaurants or food-related entities/clients is a plus

Compensation/Benefits

• Medical/Dental coverage plan
• Flexible vacation and remote work policies
• Career development training opportunities
• Office-catered lunches and snack

inKind is an Equal Opportunities Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please reach out at [email protected].