Senior Customer Account Executive - Central at Khoros

| Austin
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Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

As a Senior Customer Account Executive, you will be responsible for driving upsells and cross-sells by understanding how the Khoros software drives business impact for our current customers. The successful candidate will be insatiably curious, eager to ask questions and find solutions to how our customers can see even more value in our software and services. You will build trusted, lasting relationships with key decision makers through your in-depth understanding of how each of our customers use Khoros software to stay “all-ways connected” to their most important customers and prospects. 

 

The ideal Customer Account Executive has strong sales acumen, able to maintain command and control of a sophisticated sales cycle and accurately forecast incremental revenue back to the business. You will have deep business acumen, knowing how to confidently run a well-executed value pitch meeting for a group of C-suite executives, while articulating technical Khoros differentiators to a group of influential end users. You will also have customer experience acumen, able to inspire customers by providing consultative strategies to help some of the world’s most iconic enterprise brands to better engage with their customers. 

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

Responsibilities

  • Build strong relationships with existing customers
  • Drive cross-sell, upsell and expansion opportunities within your territory
  • In-depth understanding of the Khoros software platform and services
  • Collaborate with your Khoros Customer Success and Renewals teams to achieve successful customer outcomes
  • Develop your social profile and reach as a successful software seller
  • Deliver predictable performance and results back to the business
  • Crush your quota!

Qualifications

  • Education: Bachelor's degree or equivalent experience
  • 5+ years of relevant quota-carrying sales or commercially-driven account management experience
  • Able to travel up to 50%

 

Nice To Have’s:

  • Positive attitude, coachable and self-aware
  • Experience in enterprise prospecting and account development techniques
  • Excellent analytical and communication skills

 

This role is budgeted in the $230,000 - $260,000 OTE range. Salary will ultimately be based on a candidate’s experience and external market factors.

 

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What are some social events your company does?

Khoros embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences (mixology contests, candle making, mindfulness classes), quarterly volunteer opportunities, and partnerships with local nonprofits.

Laura Whitefield

Senior Executive Assistant & Cultural Specialist

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. That’s why we offer comprehensive benefits, so they can take care of themselves, their families, and also lead a healthy work-life balance. This includes competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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