Description
Senior Customer Success Manager
Virtual | Houston, TX | Austin, TX | Dallas, TX
Description
Why YOU want this position
Since our founding as a groundbreaking provider of oil & gas data, we have evolved our solutions to cover oil & gas analytics, trading & risk, and business automation for customers across the energy industry. As Enverus continues to evolve with the energy space, our team is expanding into the Power & Renewables space and seeking to grow our customer success team to accommodate this evolution. Enverus represents this growth while bringing us closer together as one team. Enverus delivers business-critical insights to the global energy industry through a state-of-the-art SaaS platform built on industry-leading data and energy analytics. Our solutions deliver value across the entire energy value chain, empowering customers to be more agile, efficient, and competitive. The range of energy industry participants we serve includes power generators and utilities, energy traders, downstream commercial & industrial energy consumers, exploration and production (E&P) companies and related businesses such as oilfield services, midstream, and capital markets.
We are currently seeking a highly driven Customer Success Manager to join our customer success team in Centennial, CO, Denver, CO, Houston, TX, Austin, TX, or Dallas, TX. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector.
Performance Objectives
Manage a Power & Renewables focused customer success team made up of pre- and post- sales oriented employees.
Coach pre-sales team to effectively present a client needs focused value proposition to capitalize on new business opportunities. Attend customer meetings and provide feedback to the team.
Coach post-sales team to identify opportunities for increased ROI within their account base. Attend customer trainings and provide feedback to the team.
Keep track of customer success metrics and provide regular updates to management with regards to attainment of customer success driven growth and retention goals.
Deliver client feedback to marketing and product development teams to build more effective products and services.
Complete company certifications and training on a regular basis.
Expected to attend trade shows, company strategy gatherings , and client meetings with travel up to 2 0%.
Competitive Candidate Profile
Proven experience managing the customer life cycle process.
Experience in the Power & Renewables customer success space is preferred.
Demonstrated experience in management and customer success roles.
The intangibles include being driven by results, high goal orientation, and working with urgency. In other words, you MUST have a strong motor!
This role is eligible for: Variable Compensation